Support & Docs
Powered by HelpSpot

Welcome to our HelpSpot portal. Note, that this is a heavily customized portal designed to integrate seemlessly into the the rest of our site. You can easily do the same, find out how.

Administrator Manual
Everything you need for installation, upgrading, configuration and other advanced settings.
API Manual
Complete documentation on all of the HelpSpot API's.
User Manual (PDF)
A printable manual for help desk staff describing the user interface and common use cases.
Getting Started
A cheat sheet pointing out the most common configuration items to get you rolling.

Highlighted Pages

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Most Recent Forum Topics

Remove additional line breaks between custom fields in admin request window - here is how! Ronald Beuker 1
Black Box Authentication (staff login) with Active Directory not working? Try this! Ronald Beuker 3
Auto-subscribe to request in a specific category Johnny J 4
Forum Questions Chris Kacerguis 2
Making custom request fields appear in Customer section Ronald Beuker 2
Error in Microsoft SQL Server Live Lookup Example Ronald Beuker 2
Private requests appearing in portal James 4
BlackBox and customization of the admin.php login form Johnny J 1
SQL Server Driver for PHP Johnny J 2
SSL for login James 3
pasting images Vesta 2
Feature request: Specify sender name without creating mailbox, automatically add customerinformation Richard Mikalsen 7
PivotalTracker Push Support Dale Ragan 2
Sort Tickets by open/close status in the customer login area Hahn Rolf 3
500 Internal Server Error Matt 7
Bug: JavaScript links break standard browser behavior Kenn 4
Feature Request: Add BCC To Mailbox Configuration Josh Brown 3
Set custom request field based on regex Josh Brown 2
track external note John 2
Restricted Inbox View Alfred 2