Support & Docs
Powered by HelpSpot

Welcome to our HelpSpot portal. Note, that this is a heavily customized portal designed to integrate seemlessly into the the rest of our site. You can easily do the same, find out how.

Administrator Manual
Everything you need for installation, upgrading, configuration and other advanced settings.
User Manual (Version 3)
HelpSpot interface and functionality explained. Geared towards all User levels, this guide is the starting point when looking to understand the fundamentals of HelpSpot.
API Manual
Complete documentation on all of the HelpSpot API's.
Getting Started
A cheat sheet pointing out the most common configuration items to get you rolling.

Knowledge Tags

Accounts  /  Address Book  /  admins  /  API  /  API Errors  /  API Fields  /  API Sample  /  assignment  /  Attachments  /  Authentication  /  Automation Rules  /  Backup  /  batch responding  /  BCC  /  billable  /  BlackBox  /  Categories  /  CC  /  chapters  /  check request  /  concept  /  conditions  /  Configuration  /  create forums  /  create requests  /  creating books  /  creating topics  /  Custom Fields  /  customer information  /  customer portal  /  definitions  /  deleting books  /  Email  /  Email Parser  /  examples  /  external notes  /  filtered views  /  Filters  /  formatted text  /  forum posts  /  forums  /  gettting started  /  global filters  /  helpspot  /  helpspot mobile  /  hidden chapters  /  hidden pages  /  history search  /  IIS  /  inbox  /  Installation  /  iphone  /  knowledge books  /  knowledge tags  /  Language  /  Live Lookup  /  Mail Rules  /  Mailboxes  /  manage forums  /  manage posts  /  manage topics  /  Merge requests  /  Moving  /  MS Exchange  /  my queue  /  My Reports  /  MySQL  /  new install  /  note drafts  /  note qouting  /  Note Stream  /  pages  /  permissions  /  personal filters  /  placeholders  /  Portal  /  portal password  /  portal username  /  Postgres  /  private forums  /  private notes  /  public forums  /  public notes  /  reminders  /  report filters  /  reporting tags  /  reports  /  request grid  /  request history  /  request page  /  Request Push  /  requests  /  Responses  /  samples  /  search  /  Secondary Portals  /  settings  /  SPAM  /  SQL Server  /  Status Types  /  Stuck Email  /  submit request  /  subscriptions  /  support email  /  Tasks.php  /  Tasks2.php  /  Templates  /  terms  /  theory  /  Time Tracking  /  Todayboard  /  trash  /  Tricks  /  Troubleshooting  /  Upgrading  /  User levels  /  users  /  welcome  /  Widget Tab  /  workspace  /  Zend Optimizer  / 

Highlighted Pages

Rated Most Helpful

Most Recent Forum Topics

What is the report filter for "Top Workloads Currently" Pete 2
New License required Nicky 2
Does the search funciton include text in tables? Brent Dunnett 3
Customize new ticket header? Todd 2
Removing Unused Knowledge Tags From Search List? James 4
HJow to urn off auto reply in trial Harald Ellmann 5
Knowledge Base Full Text Query MattStenson 2
Accessing underlying data (database)? Todd 5
Graphical Issues (Internet Explorer) Sam Miller 8
Mobile front end Scott 3
Merge Tickets Melissa Collova 6
Query Error when trying to access personal queue Chuck Xiong 10
Save message as .eml Luke 2
Zero-probability forum spam Drew McLellan 2
How to delete a my filter for someone else Pete 18
INBOX DEFAULT Sylvia B 2
The following FROM address failed Raptor 4
Reporting Tags - can I show more than 8 tags at a time? Simon Tower 4
internationalization? Sam 4
Add New Template? Ian Pitts 5