Support & Docs
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Welcome to our HelpSpot portal. Note, that this is a heavily customized portal designed to integrate seemlessly into the the rest of our site. You can easily do the same, find out how.

Administrator Manual
Everything you need for installation, upgrading, configuration and other advanced settings.
API Manual
Complete documentation on all of the HelpSpot API's.
User Manual (PDF)
A printable manual for help desk staff describing the user interface and common use cases.
Getting Started
A cheat sheet pointing out the most common configuration items to get you rolling.

Highlighted Pages

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Most Recent Forum Topics

Any way to make staff emails automatically public? Mike W. 1
API wrapper file licensing Yuriy 2
Filter for attachments Carl Hodkinson 2
WordPress Import Anthony Presley 2
Changing the language in trail version André Krümpelmann 2
"No input file specified. " error on admin.php Laura Rey 3
Embed flash video files in knowledge book articles Lee 2
Default "assigned to" should be remembered when selecting a catagory Betsy 3
Error Using Request.Create in Web Service Client Mark 4
Remove Mailbox? Markus Sveinn Markusson 2
Auto Email Templates Craig Nobbs 2
Some questions André Krümpelmann@gmx.de 1
Feature Request: Auto Spell Check John 2
Feature request: Custom description Peter 2
Best practise for creating Knowledge Books Brent Dunnett 2
Feature Request: Add attachments to "Request Responses" Josh Brown 3
Missing attachment from mail stuck in loop Hans 4
Bug report: Multiple "Re" in subject line Kenn 2
Losing responses to tickets reassigned to inbox John herlocher 2
Extra <br> tag between message and signature Josh Brown 5