Support & Documentation

Welcome to our HelpSpot portal. Note, that this is a heavily customized portal designed to integrate seamlessly into the the rest of our site. You can easily do the same, find out how.

Administrator Manual

Everything you need for installation, upgrading, configuration and other advanced settings.

User Manual (Version 3)

HelpSpot interface and functionality explained. Geared towards all User levels, this guide is the starting point when looking to understand the fundamentals of HelpSpot.

API Manual

Complete documentation on all of the HelpSpot API's.

Getting Started

A cheat sheet pointing out the most common configuration items to get you rolling.

Knowledge Tags

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Most Recent Forum Topics

Custom Field Storage Brian Creeden 1
Jason Jerry 2
Ticket Updates Kath Hess 2
mysql to mssql and Helpspot on mssql 2008 Manoj 4
Imputing Data? Emily 2
Portal Category Grouping. Tim Brown 2
Wav file attachments Doug Brill 5
Disable tickets and enforce forums for certain users Anirudh 2
Timesheets Andrew Harris 2
Merging Tickets - Losing CC'd emails Brad Zrubek 4
Require all items in Drill Down Ryan 4
Bug: 404 error when click on email privacy Beth K. 3
Updating from 3.2.7 straight to 3.2.10? Hans Odborg 4
Blackbox/ADLDAP Daniel 11
Ordering Custom Fields Zach Freitas 6
How do you handle the contacts now in Helpspot Dominick 6
Tracking items? Ian 2
Is there a way to remove inactive folders from the list and remove inactive responses Sanja 2
Live Look Up Jeff 2
Auto reply ONLY to those in Live Lookup list Paul F 2

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