Support & Documentation

Welcome to our HelpSpot portal. Note, that this is a heavily customized portal designed to integrate seamlessly into the the rest of our site. You can easily do the same, find out how.

Administrator Manual

Everything you need for installation, upgrading, configuration and other advanced settings.

User Manual (Version 3)

HelpSpot interface and functionality explained. Geared towards all User levels, this guide is the starting point when looking to understand the fundamentals of HelpSpot.

API Manual

Complete documentation on all of the HelpSpot API's.

Getting Started

A cheat sheet pointing out the most common configuration items to get you rolling.

Knowledge Tags

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Most Recent Forum Topics

Todayboard Filtered view Bill 2
Extract original email Sam Miller 2
User Login Richard 2
Creating Custom Field to Pull From Inbox David 2
Creating Custom Reports based on Categories Harvey 2
SLA: Due Date Patrick 1
License Question John 3
API Create External Request with From Email Greg Biernacki 4
German language pack Patrick 2
Where do I go for billing questions? Harvey 2
Filter by Subscriptions Harvey 4
Status Types Jeff 2
Merge / Un-Merge Kristin Nixon 2
Dutch language pack available (beta) J. Elstgeest 3
Default Category Kath Hess 2
Subscriptions Jeff 2
LDAP from multiple Domains and OUs Charles Richardson 3
Feature Request - Organization Knowledge Book Articles Oz 2
Turning off auto-reply to Specific address Jaime Heenehan 1
Creating user profiles Tim Metz 2

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