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Welcome to our HelpSpot portal. Note, that this is a heavily customized portal designed to integrate seemlessly into the the rest of our site. You can easily do the same, find out how.

Administrator Manual
Everything you need for installation, upgrading, configuration and other advanced settings.
API Manual
Complete documentation on all of the HelpSpot API's.
User Manual (PDF)
A printable manual for help desk staff describing the user interface and common use cases.
Getting Started
A cheat sheet pointing out the most common configuration items to get you rolling.

Highlighted Pages

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Most Recent Forum Topics

Live Chat John D 3
Is there a global template for email auto reply? Chris Weathers 4
Applescript for Entourage to HelpSpot forward integration Ben Chapman 4
RSS/XML feed in Default Workspace Mike 2
Feature Request: Re-open Call Simon B 2
Helpspot sending emails doesn't insert placeholder Tim 5
Can you delete selected history in a case? Shaun Owens 2
Movable Type (or similar) interface for KB article creation? Ben Chapman 3
Feature Request: Sorting search results and spams Doug 2
Setup Helpspot - Unable to connect to database localhost,1433 as ... database user Zeynel Akar 4
Fogbugz API James Ludlow 2
Feature Request: Enforce use of Reporting Tags on a per-category basis John Rotenstein 2
How to add a "bcc:" to every new request? Mark E. 3
Questions re: queue sorting, admin management, notes, portals, more... Kenn Wilson 4
API: privagte.request.create creates post with name of API user, not customer Max Schwanekamp 7
remove photo/icon Qui 4
Feature Request: Support Contracts Brandon S 4
After upgrade: ERROR:Couldn't find form element in any form int the page! Init aborted Hans 6
Additional page links not working John 5
Confused by loop error message Mark Richards 4