Support & Documentation

Welcome to our HelpSpot portal. Note, that this is a heavily customized portal designed to integrate seamlessly into the the rest of our site. You can easily do the same, find out how.

Administrator Manual

Everything you need for installation, upgrading, configuration and other advanced settings.

User Manual (Version 3)

HelpSpot interface and functionality explained. Geared towards all User levels, this guide is the starting point when looking to understand the fundamentals of HelpSpot.

API Manual

Complete documentation on all of the HelpSpot API's.

Getting Started

A cheat sheet pointing out the most common configuration items to get you rolling.

Knowledge Tags

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Most Recent Forum Topics

Turning off auto-reply to Specific address Jaime Heenehan 1
Creating user profiles Tim Metz 2
A lot of attachments Anton 2
Feature Request: Web Service API - Is Latest Version Phillip Moore 3
Agents being set to "Available" and "Not Available" Perry 2
Custom button with a link on a request page Helen 2
Setting "From" user when adding a note Bob Weiner 4
Customizing autoreply in mailbox rules Kenn 3
MS Remote Assistance request problem Jaime Heenehan 2
Strange display problem Beth 2
Feature Request - Knowledge Book Page Revisions John 2
Report or Filter Nancy McDonnell 1
Tables in Knowledge Books Chris Jones 2
Inbox Count Jeff B 2
Reporting Tags Bob Weiner 3
API's - Zend Optimizer not installed Levi 2
Hiding display of custom fields Kevin H 4
Updating Catergory for multiple tickets Stu James 2
BlackBoxPortal issue Shane 2
Custom Field without Category Koning 2

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