Support & Documentation
Welcome to our HelpSpot portal. Note, that this is a heavily customized portal designed to integrate seamlessly into the the rest of our site. You can easily do the same, find out how.
Everything you need for installation, upgrading, configuration and other advanced settings.
HelpSpot interface and functionality explained. Geared towards all User levels, this guide is the starting point when looking to understand the fundamentals of HelpSpot.
Complete documentation on all of the HelpSpot API's.
A cheat sheet pointing out the most common configuration items to get you rolling.
Most Recent Forum Topics
|Creating Custom Field to Pull From Inbox||David||2|
|Creating Custom Reports based on Categories||Harvey||2|
|SLA: Due Date||Patrick||1|
|API Create External Request with From Email||Greg Biernacki||4|
|German language pack||Patrick||2|
|Where do I go for billing questions?||Harvey||2|
|Filter by Subscriptions||Harvey||4|
|Merge / Un-Merge||Kristin Nixon||2|
|Dutch language pack available (beta)||J. Elstgeest||3|
|Default Category||Kath Hess||2|
|LDAP from multiple Domains and OUs||Charles Richardson||3|
|Feature Request - Organization Knowledge Book Articles||Oz||2|
|Turning off auto-reply to Specific address||Jaime Heenehan||1|
|Creating user profiles||Tim Metz||2|
|A lot of attachments||Anton||2|
|Feature Request: Web Service API - Is Latest Version||Phillip Moore||3|
|Agents being set to "Available" and "Not Available"||Perry||2|