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Welcome to our HelpSpot portal. Note, that this is a heavily customized portal designed to integrate seemlessly into the the rest of our site. You can easily do the same, find out how.

Administrator Manual
Everything you need for installation, upgrading, configuration and other advanced settings.
User Manual (Version 3)
HelpSpot interface and functionality explained. Geared towards all User levels, this guide is the starting point when looking to understand the fundamentals of HelpSpot.
API Manual
Complete documentation on all of the HelpSpot API's.
Getting Started
A cheat sheet pointing out the most common configuration items to get you rolling.

Knowledge Tags

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Highlighted Pages

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Most Recent Forum Topics

Automation rules PK 1
Batch closing tickets-Virtual Staff to assign them to Sylvia Blalock 1
Inserting a screen capture Susanne 1
Helpspot Logs Techs Out and Returns to Login Page for Each Request Shawn Matheson 4
Jira Push from Helpsot Tim 3
Authentication for portal login with Active Directory or Black Box? Adam 4
Today Board Jennifer Sleeper 2
Live Look up for Expression Engine Chris Stroud 2
Can helpspot cope with 6 digit Job IDs? Dave Jones 3
BlackBox authentication not working against LDAP Eric Lenio 2
Theme.js example Ian Landsman 1
Where's the "triggers" documentation? David 4
Email Storage in Database John Allegro 2
workaround for forced unique category names? Brad Haas 8
Disable automatic opening of tickets when replies are sent Mike 6
Tracking Status Change Sam Miller 2
SEO optimization for Knowledge Book pages Tim Hennings 4
Custom Fields populated by live lookup Greg Hamm 3
Different departments in Helpspot Richard Cooke 4
Mandatory Portal Fields Mike cracco 2