Support & Documentation

Welcome to our HelpSpot portal. Note, that this is a heavily customized portal designed to integrate seamlessly into the the rest of our site. You can easily do the same, find out how.

Administrator Manual

Everything you need for installation, upgrading, configuration and other advanced settings.

User Manual (Version 3)

HelpSpot interface and functionality explained. Geared towards all User levels, this guide is the starting point when looking to understand the fundamentals of HelpSpot.

API Manual

Complete documentation on all of the HelpSpot API's.

Getting Started

A cheat sheet pointing out the most common configuration items to get you rolling.

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Most Recent Forum Topics

Purchasing On-Premise License Ian 1
Sticky update or "Issue Summary" Bill 2
Standard Field Names Anthony 2
Where can I find billing informations and reports of previous payment? Charly R. 2
logo in email templates Anthony 2
Custom Field - link Anthony 2
Full history in email Hans Holmgren 2
Inbox Quantity Wrong JImmy 2
Take It Button functionality Jaime Heenehan 2
Public vs Private emails Matt Carlson 4
Use of several signatures Angela 2
##forward:true## is not working with Outlook Patrick 7
Values for cHD_TAKEIT_DOCHECK Hans Holmgren 4
Pre selected value in Predefined List Hans Holmgren 2
Todayboard Filtered view Bill 2
Extract original email Sam Miller 2
User Login Richard 2
Creating Custom Field to Pull From Inbox David 2
Creating Custom Reports based on Categories Harvey 2
SLA: Due Date Patrick 1

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