Hi All,

I have created additional helpspot pages for my portal using custom templates, e.g. a page which lists system status from nagios. I have edited the original templates to include the appropriate links, e.g. http://helpspoturl/index.php?pg=nagios and this has worked fine. However I've just updated Helpspot from 2.6.3 to 2.7.0 and these links no longer work, they just redirect back to the helpspot index.php page. The index.tpl.php file has not changed. Any ideas?

Obviously the /helpspot/index.php file has changed but we don't have access to this.. Ian are you able to shed some light?

Hi John,

I'm not aware of any changes that would affect that. Where did you place these extra files? Are they still actually there? There were no portal template changes in this release.

Hi Ian,

I have resolved the issue. Problem was the <helpspot root dir>/helpspot/templates/index.tpl.php being overwritten due to upgrade. As a result of the upgrade previous manual alterations I had made to the case statement were lost. Obviously custom_templates do not get overwritten by the upgrades, so I made my modifications to the index.tpl.php file through the helpspot interface.

OK great. You can also make changes manually, just need to put the changes in /custom_templates yourself and that will also work fine.