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Can you delete selected history in a case?


We sent an e-mail from Outlook to the HelpSpot system and entered the wrong case number in the subject line. How can I delete this history from the case that it was mistakenly sent to?
January 29 2010, 12:37 PM
Shaun Owens |
Hi Shaun,

There's no way to delete a note from the UI in order to maintain history. However, if you really need it deleted you could remove it's row from HS_Request_History in the database.
2 days, 21 hours since original post
Ian Landsman |
This topic is closed