I had installed and configured adlDAP as per the instructions on http://www.helpspot.com/helpdesk/index.php?pg=kb.page&id=138 and when using the examples.php test file I was able to authenicate myself. However, HelpSpot kept telling me Login failed. Please try again....

By using SQL Server Profiler I noticed that HelpSpot looks in the HS_Person table to find the blackbox username. Indeed, my blackbox username was in there, but there was an additional space stored before the username! Manually editing the HS_Person table solved my issue. :-)

I have noticed that when you enter the blackbox username through the HelpSpot webinterface for a useraccount for the first time there's already a space in that box. So click in that box and hit Backspace before entering the Windows account name. That will spare you from several hours of debugging. ;-)

Hi Ronald,

Thanks for this, sorry for the trouble. Obviously there' shouldn't be a space there. I'll get that looked at.

Thanks, Ian! And no problem--it's always fun to track down an issue and find a solution ;)