Admin Manual
Everything you need for installation, upgrading, configuration and other advanced issues.
1. Installation
- 1.1. Requirements
- 1.2. Installing HelpSpot
- 1.3. Upgrading
- 1.4. Clean Upgrade
- 1.5. Creating the Microsoft SQL Server 2000 Full Text Index
- 1.6. Creating the Microsoft SQL Server 2005 Full Text Index
- 1.7. Spellchecking - Installation and Activation
- 1.8. VBS Script for Automated Calling of tasks.php and tasks2.php
- 1.9. Guides to Installing PHP for the First Time
- 1.10. Moving HelpSpot to a Secondary IIS Website
2. System Administration
- 2.1. Handling Large Email File Attachments
- 2.2. Black Box Authentication (staff login)
- 2.3. Black Box Authentication (staff login) with Active Directory
- 2.4. Black Box Portal Authentication (customer portal login)
- 2.5. Tasks.php Explained
- 2.6. Tasks2.php Explained
- 2.7. Improving Email Importing Memory Efficiency with PHP Mailparse
- 2.8. How to Backup HelpSpot
- 2.9. How to Move HelpSpot
3. Customizing HelpSpot
- 3.1. Templates: The Basics
- 3.2. Language Files - Modifying Language Packs
- 3.3. Populating Customer Information via Links
- 3.4. Time Tracking
- 3.5. Formatted Text Syntax (Markdown)
- 3.6. Widget Tab Setup
4. Automation Rules
- 4.1. Overview
- 4.2. Rule Creation: Defining Conditions
- 4.3. Rule Creation: Defining Actions
- 4.4. Preventing Reoccurring Matches
- 4.5. Scheduling Rules
- 4.6. Examples
5. Secondary Portals
- 5.1. Secondary Portal Overview and Limitations
- 5.2. Explanation of Each Portal Setting
- 5.3. How Portal Templates Work in Secondary Portals
- 5.4. The Primary Portal as a Secondary Portal
6. HelpSpot Hacks
- 6.1. Converting Attachments from Database Storage to File System
- 6.2. Search Request History by Customer Email
- 6.3. phpBB2 Forums to HelpSpot Forums
- 6.4. vBulletin Forums to HelpSpot Forums
- 6.5. Delete SPAM Without Training Filter
- 6.6. Hidden Settings
Troubleshooting Guides
- 1. Incompatibility Between Zend Optimizer and PHP 5.2.10 & 5.3
- 2. Microsoft SQL Server
- 3. Microsoft Exchange Server
- 4. MySQL
- 5. MySQL - Convert Lowercase Windows Table Names to Mixed Case for Linux/Unix
- 6. Microsoft IIS
- 7. Portal Pages Sometimes Return Blank
- 8. Timezone Does Not Display the Correct Time
- 9. Running Zend Optimizer on OSX
- 10. Installing the Zend Optimizer in Plesk
Patches
Release Notes
- 1. Version 2.7.2
- 2. Version 2.7.1
- 3. Version 2.7.0
- 4. Version 2.6.3
- 5. Version 2.6.2
- 6. Version 2.6.1
- 7. Version 2.6.0
- 8. Version 2.6.0 - Template Changes
- 9. Version 2.4.7
- 10. Version 2.4.2
- 11. Version 2.4.2 - Template Changes
- 12. Version 2.1.1
- 13. Version 2.1.0
- 14. Version 2 - Template Changes
- 15. Version 1.5.5
- 16. Version 1.5.1
- 17. Version 1.5.0
- 18. Version 1.5.0 - Template Changes
- 19. Version 1.3.1
- 20. Version 1.2.0
- 21. Version 1.1.3
- 22. Version 1.1.2
- 23. Version 1.10
- 24. Version 1.03