 |
Interview with Slicehost co-founder on how HelpSpot supports the needs of a rapidly growing organization. Read the study
Licenses: ~36 |
Industry: Hosting |
Customer Since: February 2008
|
 |
What's behind the decision making process of choosing a help desk solution for a staff of over 100? Catalyst Repository Systems shares their story. Read the study
Licenses: ~100 |
Industry: Software |
Customer Since: March 2006
|
 |
Having tried other systems without success, the Life Sciences Institute shares how HelpSpot met their core requirements—and beyond. Read the study
Licenses: ~15 |
Industry: Higher Education |
Customer Since: May 2006
|
 |
A not-for-profit's story of how they traded email clients for HelpSpot to more efficiently manage internal and external support. Read the study
Licenses: ~8 |
Industry: Non Profit |
Customer Since: September 2007
|
 |
With 5 schools to support, Wa-Nee's district IT needed a tool that could facilitate the creation of a streamlined customer service process. They share their story of moving from loosely managed support to a widely accepted IT customer support workflow using HelpSpot. Read the study
Licenses: ~15 |
Industry: Academic K - 12 |
Customer Since: March 2006
|
 |
A church implementing a help desk solution? A surprise to some but a clear need for Lakeview Church looking to centralize customer support. Read the study
Licenses: ~10 |
Industry: Religious Organization |
Customer Since: July 2007
|
 |
Looking at specific HelpSpot features, MapShots provides insight into how the move from Outlook to HelpSpot improved their customer service. Read the study
Licenses: 5 |
Industry: Software |
Customer Since: November 2007
|
 |
After years of reviewing many solutions, EventIQ found HelpSpot's UI and smart features to be a winning combination. Read the study
Licenses: 5 |
Industry: SaaS Service |
Customer Since: August 2008
|
 |
Consolidating requests from various sources and routing to the correct department were high on the list of Brightkite's requirements for a help desk solution. Fortunately, HelpSpot fills both and more; giving them a tool at goes beyond their expectations. Read the study
Licenses: ~13 |
Industry: Social Networking |
Customer Since: April 2009
|
 |
BIOTRONIK shares how they use HelpSpot to empower customers and create centralization for support staff, both critical components to creating an efficient and effective support group. Read the study
Licenses: 16 |
Industry: Manufacturing |
Customer Since: February 2007
|
 |
The folks at PropertySource discuss how HelpSpot is used across the entire organization. Read the study
Licenses: 8 |
Industry: Software/Marketing |
Customer Since: June 2006
|
 |
Read how this growing building industry wholesaler was able to effectively centralize support, across several business units, using HelpSpot. Read the study
Licenses: 13 |
Industry: Wholesale Distribution |
Customer Since: December 2008
|