Providing Excellent Customer Support: Expanding Your Support Channels

Your two main support channels, your help site and your email, are doing fine so far. It’s now a good time to be thinking about additional support channels.
May 3, 2018

Providing Excellent Customer Support: Tips for Responding to Customer Emails

Let’s go through a few quick tips to help you manage your customer support emails.
Apr 10, 2018

Providing Excellent Customer Support: How to Set Up Your Help Site

In this post, we’ll cover one of the key customer support items you’ll have to address before you launch your new product.
Mar 29, 2018

Improve Your Customer Support By Breaking Your Own Rules

There are places where making an exception to your rules and processes can delight customers and improve your company, without bringing on disaster.
Mar 1, 2018

Applying Agile Techniques to Help Desks

Just which parts of Scrum and Kanban can be beneficial for a help desk team? Let’s look at nine agile practices that can help.
Feb 15, 2018

Voice of the Customer: The Treasure Hidden in Customer Support Tickets

See how customer support tickets can provide insights to help drive service and success.
Feb 1, 2018

Customer Channels Should Match Customer Circumstances

Talkdesk COO Gadi Shamia tells a personal story of a customer service interaction and what it made him realize about contact center channel strategy.
Jan 25, 2018

How to Gain a Competitive Edge by Updating Your Customer Service Culture

In this article, we take a look at how you can give yourself a competitive advantage and get closer to meeting customer expectations by updating your customer service culture.
Jan 11, 2018