HelpSpot Mobile App Update

The companion app for HelpSpot has allowed users to quickly check in on requests and make updates while on the go. Now, we are rolling out even more features in the HelpSpot app that will make it even more useful for HelpSpot users.
Nov 13, 2018

Tools in HelpSpot to Prepare for GDPR

The new GDPR regulations in the European Union mean new data handling and processing requirements for many of our customers. Without the proper tools many of these tasks are cumbersome and labor intensive. At HelpSpot we’ve released a set of tools to make it easier for your organization to gain proper data gathering consent from your customers and respond to customer requests regarding data in HelpSpot.
May 18, 2018

New Training - Building a Knowledge Base and Responses

Our advanced training sessions are designed to help HelpSpot users get the most out of HelpSpot. They also provide time for you to ask specific questions around the topic being discussed.
Apr 4, 2018

Share Your Expertise with the HelpSpot Community

At HelpSpot, we want our community members to have the opportunity to teach (and learn from!) one another. We have recently made changes to the HelpSpot blog, and today, we invite you to join us as a guest contributor!
Dec 5, 2017

New Feature: Adding a Subject Line and CC Email Addresses to the Portal

HelpSpot 4.7.2 added the ability to enable both subject lines and cc email addresses in the customer portal. In this post, we will walk through how to enable these features and how to use them in your custom templates.
Nov 27, 2017

New HelpSpot Training Videos

Helping customers get the most out of HelpSpot is one of our favorite things to do. We're excited to announce new self-service video training for both agents and administrators. These video resources provide bite-size chunks of information on specific HelpSpot topics. You can view each video individually or watch an entire series as a playlist.
Feb 13, 2017

HelpSpot 4.5 Released.

We are so excited to release HelpSpot 4.5 this week. We've been working on this release for several months and it introduces some great new enhancements to HelpSpot designed to make your team more productive. I will walk through some of the main features at a high level.
Jun 21, 2016