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New Feature: Adding a Subject Line and CC Email Addresses to the Portal

HelpSpot 4.7.2 added the ability to enable both subject lines and cc email addresses in the customer portal. In this post, we will walk through how to enable these features and how to use them in your custom templates.

New HelpSpot Training Videos

Helping customers get the most out of HelpSpot is one of our favorite things to do. We're excited to announce new self-service video training for both agents and administrators. These video resources provide bite-size chunks of information on specific HelpSpot topics. You can view each video individually or watch an entire series as a playlist.

HelpSpot 4.5 Released.

We are so excited to release HelpSpot 4.5 this week. We've been working on this release for several months and it introduces some great new enhancements to HelpSpot designed to make your team more productive. I will walk through some of the main features at a high level.