The Just Enough Help Desk

Everything you need, absolutely nothing you don't.

Help desk software has become too complicated and costly.
Since 2005 we've focused HelpSpot on being just enough.
It stays out of your way and in your budget.

Help Desk Ticket Management

Filter, track, tag and categorize. Even store unique data with Custom Fields.

Case Study


Customer Since: 2008   ·   Agents: 150

“A great tool in assisting us to deliver, timely, accurate and comprehensive customer service.”

Read the case study

Help Desk Software That's Easy To Customize

Customize nearly every facet of HelpSpot Help Desk Software to meet your business needs.

Help Desk Software, Hosted or Download

We’re one of the only help desk software services that give you the choice between keeping your data on your own servers or storing it in our cloud.

Your choice. Same price.

HelpSpot Cloud

Nothing to install. All data stored in the secure AWS East datacenter.

Learn More About HelpSpot Cloud

HelpSpot On-Premise

Install HelpSpot on your own servers. You have complete control.

Learn More About HelpSpot On-Premise

Just The Right Features

HelpSpot isn't bloated with a bunch of modules you'll never use, yet, it still has many small thoughtful touches that make your day go easier.

World Class Support

The foundation of everything else. We're there for you every step of the way.

Who's working on that?

That's a question you'll never ask again. Every ticket is clearly marked with who's responsible for it.

Collision Detection

We'll let you know when someone else is viewing or responding to the ticket you're viewing so you don't duplicate effort.

Filter Anything

All the data you enter into HelpSpot or that is captured can be filtered into custom views.

Don't Leave Anyone Out

Help desk software works best when everyone on the team has an account. Unlike other solutions our pack based pricing makes including secondary stakeholders affordable.

Integrated Knowledge Management

Build out your support documentation directly in HelpSpot and easily link to knowledge articles when replying to customer emails.

guarantee

The HelpSpot Guarantee

If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.

Customer Quote

Bill Brown

Chief Technology Officer
Need a Nerd

"HelpSpot has made my staff much more efficient and effective. We can easily handle and measure the thousands of tickets we receive each week, and automate processes that don't need a human too. I highly recommend it."
About Need a Nerd
Customer Since: 2014   ·   Tickets Answered: 82,000+

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