Ef·fi·cient \i-ˈfi-shənt\ — Productive without waste.

Beyond Efficiency.

Superior Customer Service


Turn Emails Into Living Documents

Automatically make every email an organized, assignable, reportable, and shareable document.


Every Help Desk ticket Has 1 Owner

Avoid conflicts with your tickets and never hear "I thought you were working on it" again.


Custom Fields

HelpSpot's custom fields let you collect any data in just the way you need it.


Clear and Concise History

Every interaction is displayed in a simple, complete, single page history so agents always have context.

Help Desk Ticket Management

Filter, track, tag and categorize. Even store unique data with Custom Fields.

Case Study

Customer Since: 2008   ·   Agents: 150

“A great tool in assisting us to deliver, timely, accurate and comprehensive customer service.”

Read the case study

Help Desk Software That's Easy To Customize

Customize nearly every facet of HelpSpot Help Desk Software to meet your business needs.

Customer Service Software, Hosted or Download

We’re one of the only customer service software solutions that give you the choice between keeping your data on your own servers or storing it in our cloud.

Your choice. Same price.

HelpSpot Cloud

Nothing to install. All data stored in the secure AWS East datacenter.

Learn More About HelpSpot Cloud

HelpSpot On-Premise

Install HelpSpot on your own servers. You have complete control.

Learn More About HelpSpot On-Premise

The HelpSpot Guarantee

If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.

Customer Quote

Derek Jones

Ellis Lab

"We have been using HelpSpot to manage our sales inquiry and support tickets for years. It is better than Cats. We want to use it again and again."
About Ellis Lab
Customer Since: 2008   ·   Agents: 8

Try HelpSpot free for 21 days (Cloud or Server)