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Release Notes

HelpSpot 4.7.7
Auto replies now include CC'd recipients, API handles blank parameters and bug fixes
HelpSpot 4.7.6
Bug fixes
HelpSpot 4.7.5
Fix for audio file handling, cleaning of filenames and php upgrade for Windows installs.
HelpSpot 4.7.4
Security enhancements, new API features, new automation live lookup action, PDF inline viewing and bug fixes
HelpSpot 4.7.3
Refinements to the portal CC processing
HelpSpot 4.7.2
Important Security Update. New portal features and bug fixes.
HelpSpot 4.7.1
Fix for reporting tags display issue.
HelpSpot 4.7.0
"Bug fixes and enhancements"
HelpSpot 4.6.10
This release includes enhancements to response search, new filter columns and several bug fixes.
HelpSpot 4.6.9
Full text database search bug fixes
HelpSpot 4.6.8
Updates, bug fixes, and skipping versions for super-good reasons that definitely make sense.
HelpSpot 4.6.6
Message HTML/Markdown handling bug fixes
Version 4.6.5
Includes several bug fixes and enhancements to external message actions.
Version 4.6.4
Stable release of version 4.6
Version 4.6.3
Stable release of version 4.6
Version 4.6.2
Stable release of version 4.6
Version 4.6.1 – Beta
PHP 7 Support and Lots More
HelpSpot 4.5: Filter Color Tags
The HelpSpot grid is a powerful view that can display a lot of information about requests in your help desk on one screen. At times it can be helpful to create some visual separation between various requests in a particular grid view. Filter color tags, a new feature in HelpSpot 4.5, provide an easy way to visually sort requests.
Version 4.5.11
Fix for resetting default outgoing email password
HelpSpot 4.5: Introduction to the Comparison Matrix
HelpSpot 4.5 has introduced a new report format that provides even more ways to visualize your help desk data. The comparison matrix report is a super flexible, super powerful report.
Version 4.5.10
Added password confirmation field when adding/editing Email Mailboxes
Version 4.5.9
Small internal fix for cloud server creation.
Version 4.5.8
This release addresses a few small bugs and improves the password field handling on email mailbox setup.
Version 4.5.7
Small bug fixes
Version 4.5.6
Reattachment Bug Fix
Version 4.5.5
Bug Fixes and Updates to HelpSpot
Version 4.5.4
Important fixes to Windows Installer and update process for MySQL Users.
New in HelpSpot 4.5: Request Pinning
We have a ton of new features in HelpSpot Version 4.5. Today we will be highlighting a feature that will make your request history even more useful.
Version 4.5.3
Important fixes to triggers and the Matrix report.
Version 4.5.2
A number of small fixes for the WYSIWYG editor and sphinx search.