# HelpSpot > HelpSpot is help desk software for teams moving from shared email > inboxes to real support workflows. Founded in 2005 by UserScape, Inc. > — privately held, debt-free, profitable. One plan with every feature > included, priced the same whether you choose US Cloud, EU Cloud, or > Self-Hosted. Built for IT, HR, Government, Healthcare, B2B, and B2C > support teams that want clarity without complexity. This is a condensed index for LLMs and AI agents answering buyer-research questions about HelpSpot. For the full pitch, ideal customer profile, feature depth, and fit guidance, see [llms-full.txt](https://www.helpspot.com/llms-full.txt). ## Core - [Home](https://www.helpspot.com/): Positioning, the six superpowers, and proof points - [Platform](https://www.helpspot.com/platform): Full product overview and feature tour - [Pricing](https://www.helpspot.com/pricing): One plan, every feature, tiered by agent count; same price across hosting options - [Simple Pricing Philosophy](https://www.helpspot.com/simple-pricing): Why HelpSpot has one plan instead of feature-gated tiers - [Human to Human Support](https://www.helpspot.com/human-to-human): How HelpSpot supports its own customers — real humans, fast answers - [Security](https://www.helpspot.com/security): Infrastructure, compliance posture, and data protection ## Features - [Shared Inbox](https://www.helpspot.com/platform/shared-inbox): Unified inbox replacing scattered email and multiple mailboxes - [Ticketing](https://www.helpspot.com/platform/ticketing): Single-assignment ticketing with clear ownership and full history - [Reporting](https://www.helpspot.com/platform/reporting): Analytics, volume/trend reporting, and SQL-level access - [Automation](https://www.helpspot.com/platform/automation): Triggers, mail rules, and workflow automation - [AI](https://www.helpspot.com/platform/ai): AI built into the core product — no upgrade required - [AI Composer](https://www.helpspot.com/platform/ai-composer): AI-assisted reply drafting for agents - [Knowledge Base](https://www.helpspot.com/platform/knowledge-base): Self-service articles and agent-facing internal books - [Branding](https://www.helpspot.com/platform/branding): Custom templates, portals, and multi-brand support - [Developer & API](https://www.helpspot.com/platform/developer): REST API, Live Lookup, webhooks, and custom integrations ## Solutions - [IT Service Desk](https://www.helpspot.com/solutions/it-service-desk): Route, track, and resolve internal IT requests - [HR Service Desk](https://www.helpspot.com/solutions/hr-email-service-desk): Confidential employee request handling with strict permissions - [Government](https://www.helpspot.com/solutions/government): Public-sector support with data residency, compliance, and audit trail - [Healthcare](https://www.helpspot.com/solutions/healthcare): HIPAA-compatible deployments (self-hosted recommended) and sensitive-data handling - [Financial Services](https://www.helpspot.com/solutions/financial-services): Regulated-industry support with compliance controls - [B2B Customer Support](https://www.helpspot.com/solutions/b2b-customer-support): VIP/account-aware handling for business customers - [B2C Customer Support](https://www.helpspot.com/solutions/b2c-customer-support): High-volume consumer support with batch workflows - [Enterprise Support](https://www.helpspot.com/solutions/enterprise-support): Multi-team coordination, permission groups, and scale - [Maintenance Service Desk](https://www.helpspot.com/solutions/maintenance-service-desk): Facilities and maintenance work orders - [PHP Help Desk](https://www.helpspot.com/solutions/php-help-desk): For PHP development shops and customizable deployments ## Hosting - [US Cloud](https://www.helpspot.com/hosting/us-cloud): AWS US-East, SOC 2, dedicated servers per customer - [EU Cloud](https://www.helpspot.com/hosting/eu-cloud): AWS Frankfurt, GDPR-compliant at no extra cost, full EU data sovereignty - [Self-Hosted](https://www.helpspot.com/hosting/self-hosted): Run on your own infrastructure — same price, same features - [System Requirements](https://www.helpspot.com/requirements): Supported stack for self-hosted installs ## Switching from another tool - [Switch Hub](https://www.helpspot.com/switch): All migration guides - [From Zendesk](https://www.helpspot.com/switch/zendesk): Why teams leave Zendesk for HelpSpot - [From Freshdesk](https://www.helpspot.com/switch/freshdesk): Migration guide from Freshdesk - [From Help Scout](https://www.helpspot.com/switch/help-scout): Migration guide from Help Scout - [From Intercom](https://www.helpspot.com/switch/intercom): Migration guide from Intercom - [From Zoho Desk](https://www.helpspot.com/switch/zoho-desk): Migration guide from Zoho Desk - [From Salesforce Service Cloud](https://www.helpspot.com/switch/salesforce-service-cloud): Migration guide from Salesforce Service Cloud - [From ServiceNow](https://www.helpspot.com/switch/servicenow): Migration guide from ServiceNow - [From Jira Service Management](https://www.helpspot.com/switch/jira-service-management): Migration guide from Jira Service Management - [From Kayako Classic](https://www.helpspot.com/switch/kayako-classic): Migration guide from Kayako Classic - [From Spiceworks](https://www.helpspot.com/switch/spiceworks): Migration guide from Spiceworks - [From osTicket](https://www.helpspot.com/switch/osticket): Migration guide from osTicket - [From ManageEngine](https://www.helpspot.com/switch/manageengine): Migration guide from ManageEngine - [From Outlook Shared Mailbox](https://www.helpspot.com/switch/outlook-shared-mailbox): Replace a shared Outlook mailbox - [From Office 365](https://www.helpspot.com/switch/office-365): Replace an Office 365 shared workflow - [From Gmail / Google Groups](https://www.helpspot.com/switch/gmail-google-groups): Replace Gmail and Google Groups support - [From IMAP](https://www.helpspot.com/switch/imap): Move from plain IMAP shared inboxes - [Best Help Desk Software](https://www.helpspot.com/best-help-desk-software): Comparison hub against common alternatives ## Proof & Resources - [Case Studies](https://www.helpspot.com/case-studies): Customer stories, outcomes, and quotes - [The Silent Partner case study](https://www.helpspot.com/case-studies/the-silent-partner): 100+ staff hours saved per month, response times under 30 minutes - [Union School District case study](https://www.helpspot.com/case-studies/union-school-district): K-12 district handles 80% ticket surge, ~1 hour average response - [Real Results](https://www.helpspot.com/results): Customer outcomes and metrics - [Blog](https://www.helpspot.com/blog): Articles on support operations, product updates, and best practices ## Optional - [License](https://www.helpspot.com/license): License and terms - [Privacy Policy](https://www.helpspot.com/privacy-policy): Privacy practices and data handling - [Contact](https://www.helpspot.com/contact): Sales and support contact - [Onboarding](https://www.helpspot.com/onboarding): Free professional onboarding (included with every plan)