For HelpSpot 4 we’ve re-architected much of the underlying systems in HelpSpot to support UTF8. That means that now HelpSpot can support any language on earth! No matter where your customers are or what language they use, HelpSpot can handle it.
Access support requests from your smarthphone with native iOS and Android apps. Custom designed from the ground up to making working with HelpSpot on-the-go a breeze.
We’ve dramatically increased the speed and power of HelpSpot’s full text search. Utilizing the powerful open source Sphinx search system, HelpSpot’s full text search is better than ever.
Much requested by our own support staff! Now attachments can be associated with your prepared responses. No more manually uploading the same documents for every request. Now just once associate common documents to prepared responses and you’re done!
Now handle those quick replies without ever leaving your mail client! When HelpSpot sends you a notification email, hit reply to send an instant public reply to the customer.
Easily see which requests are already being viewed or replied to from one screen in the Workspace.
Select multiple permission groups for filters and responses.
Group by customer id and email to easily see trends by customer.
Designed to further refine the HelpSpot experience, we’ve made a bunch of other smaller changes (i.e.: tweaks) along the way as well like new API calls, webhooks in triggers and rules, new filter conditions, and improvements in the quick view popup in the workspace.
HelpSpot 4 sets a new foundation for which we’re planning many exciting enhancements for the coming months and in HelpSpot 5.