HelpSpot Pricing FAQ

HelpSpot is different from other help desk solutions and as such has a unique pricing model designed to bring our customers the most value rather than nickle-and-dime you.

  • No pushy sales people.
  • Fully functional 21 day trial.
  • 90 day money back guarantee. Hassle-free.
  • Tiered pricing that makes it affordable to add everyone who does support, not just agents.

The HelpSpot Guarantee

If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.

Can I try HelpSpot for free?

Or course! Start a 21 day free trial now. Download it to your server or trial on HelpSpot Cloud.

Cloud vs Server options?

With HelpSpot Cloud, we host and setup your HelpSpot site in the cloud for you. This is often the best option for teams who want to get started quickly.

With HelpSpot Server you host HelpSpot on your own hardware and you're able to customize your setup however you'd like. Control the database platform, backups, and direct database query access.

Pricing is the same for both Cloud and Download usage.

Academic and not for profit pricing

We're happy to offer a 15% discount to qualified not for profit organizations and academic institutions.


Please contact sales for quotes and pricing questions.

Who is a User?

HelpSpot pricing is calculated on a named user basis. Named Users are staff and managers needing log-on access to HelpSpot for request management, reporting, or system administration.

Only active staff members count towards the license total. If a staff member is marked inactive their license slot can be reused.

Customers do not need licenses and there are no limits on how many requests you can track in the system.

Free Plan

The free customer service software plan is for HelpSpot Server (download) installations of up to 3 users only with forum based support. Named user logins may not be shared. The free plan is also limited to 3 mailboxes, 1 portal (the default portal), and includes a powered by helpspot link at the bottom of emails.

If you need hosting, support, or would like to remove the other restrictions you need to purchase at least the 5 user plan.

You will not need to re-install HelpSpot, only upload the new license file in the admin module of your installation.

Something Custom?

No problem. Take a look at our HelpSpot Professional Services for more details.

Is there a reseller program?

We don't have a reseller program, however, we do have a affiliate program which will allow you to earn commissions by recommending HelpSpot.