Request history capped at 4000 request history entries. This hard limit prevents email loops from creating many, many requests causing performance issues.
You can adjust this setting using the "cHD_MAX_REQUEST_HISTORY" setting as documented here.
- Improved upgrade from v3 — v4 for installations with very large numbers of attachments
- Added ability to order requests in a filter by Thermostat NPS/CSAT score
- Added ability to use the presence (or lack of) Thermostat feedback as a filter condition
- Fixed issue where certain caches weren't cleared when category assignments were changed within Staff settings and custom fields
- SQL Server connection sets the dateformat on each connection to avoid issues with international default date formats