Written by Matt Stenson on Feb 13, 2020 in

HelpSpot 4.8.21


  • Request history capped at 1500 request history entries. This hard limit prevents email loops from creating many, many requests causing performance issues. You can adjust this setting using the "cHD_MAX_REQUEST_HISTORY" setting as documented here.
  • Individual request note length is capped at 7000 characters.

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About the author

Matt Stenson of UserScape

Matt is a Support Engineer at UserScape and writer on the HelpSpot Blog.