Written by Matt Stenson on Mar 4, 2020 in

HelpSpot 4.9.0


  • Automation rules can now be configured to only run once per request.
  • Automation rules have a limit of 50 runs per request to prevent long term looping.
  • Request history notes now have a hard limit of 1500 items to prevent looping from making a request inaccessible.
  • Most used responses are now cached for faster request loading.
  • Most used responses are now limited to the last 3 months of usage to provide more relevant results.
  • Full text search in filters now has limits to improve performance.

Bug Fixes

  • Fixed bug with automation rules caching a custom field query.

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About the author

Matt Stenson of UserScape

Matt is a Support Engineer at UserScape and writer on the HelpSpot Blog.