Written by Matt Stenson on Jan 13, 2021 in

HelpSpot 5.0.59

If you are upgrading from version 4.x you need to make sure you have upgraded to version 4.9.5 before upgrading.

Potentially Breaking Changes Upgrading From Version 4

  • Read through the upgrade documentation found here before continuing as there are a number of major changes.
  • Forums have been removed. HelpSpot will provide an export option and we recommend moving forums to one of the many purpose-built forum platforms. Here at Userscape we use Discourse (https://www.discourse.org/).
  • Tokens in templates and responses are now delimited by double “{“ characters. Existing responses and templates will be automatically converted. However, if you are using an external text macro tool, for example, you may need to make updates.
  • Admin Themes have been removed and have been replaced with custom admin JS and CSS settings.
  • Custom portal templates need to be updated

Bug Fixes

  • Fixed custom field tags such as {{ $custom3 }} not being populated properly when they are included in the portal auto reply template.
  • Updated install link to point to admin manual.
  • Fixed peek view request links to be relative for subfolder installations
  • Resolved bug where setting message as urgent/not urgent in workspace used incorrect timestamp
  • Notify on new unassigned requests notifications now follows the only assigned category permission if selected in a permission group.
  • Improved darkmode in the KB article picker.
  • Fixed bug that prevented installations from being manually taken out of maintenance mode.

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About the author

Matt Stenson of UserScape

Matt is a Support Engineer at UserScape and writer on the HelpSpot Blog.