Written by Matt Stenson on Jan 13, 2021 in

HelpSpot 5.0.60

If you are upgrading from version 4.x you need to make sure you have upgraded to version 4.9.5 before upgrading.

Potentially Breaking Changes Upgrading From Version 4

Read through the upgrade documentation found here before continuing as there are a number of major changes.
Forums have been removed. HelpSpot will provide an export option and we recommend moving forums to one of the many purpose-built forum platforms. Here at Userscape we use Discourse (https://www.discourse.org/).
Tokens in templates and responses are now delimited by double “{“ characters. Existing responses and templates will be automatically converted. However, if you are using an external text macro tool, for example, you may need to make updates.
Admin Themes have been removed and have been replaced with custom admin JS and CSS settings.
Custom portal templates need to be updated