Version 4.0.16

Enhancements

  • Added "Urgency" condition to Triggers, to test if a request is (or is not) urgent

Fixes

  • Fixed issue where popup blockers prevented viewing a knowledge book in the portal from admin. 
  • Fixed issue where business hours was defaulting to "45 minutes", if you entered 8:00 it would show 8:45. 
  • Windows install bug fixed for Windows customers using MySQL that was not bundled with HelpSpot. The installer assumed MySQL customers were using bundled MySQL's.
  • Fixed issue when adding time to a request the log would get cleared out until you refreshed. 

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Ian Landsman of UserScape

Ian is the founder of HelpSpot and also podcasts at Bootstrapped.fm.

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