Version 4.0.17

Enhancements

  • Add ability for email templates to include "tel:" and "sms:" links.
  • Added "Next 7/14/30/90/365 Days" to date conditions in filters and rules
  • Options to connect to MySQL via SSL
  • Security Improvements

Fixes:

  • The closing date wasn't being set when creating a brand new request and closing it.
  • In the portal, inline image attachments pointed to the wrong location. 
  • Fixed tabindex on the request screen for drill down extra fields.
  • Improved the performance of the filter management admin screen
  • First Response Speed (biz hours) in filters had incorrect time.
  • Validation check to prevent using the same email for mailboxes and staff. 
  • Fixed opening image attachments in a modal window on closed requests.
  • Updated HelpSpot Windows installer to fix issue where customers on alternate drives (not the C:\) had issues updating. 

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About the author

Ian Landsman of UserScape

Ian is the founder of HelpSpot and also podcasts at Bootstrapped.fm.

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