Written by Ian Landsman on Nov 24, 2015 in

Version 4.0.20

Enhancements:

  • Email sending library replaced with more modern library, resulting in better error messages and SMTP support
  • MySQL can connect to servers in alternative ports using hostname format `hostname:port`, e.g. `127.0.0.1:3306`
  • Minor improvements in Advanced Search searching tips
  • Windows installer updates PHP to PHP 5.6, which has official support until 2019. (Note that HelpSpot is not yet tested on PHP 7 yet)

Bug Fixes:

  • Fixed issue where stored incoming email headers may have incorrectly been stripped out when viewing in admin area
  • Fixed instances where public replies from staff to customers from their email client did not get added as a public note
  • Portal image styles (defaults) tweaked, adding max-width
  • Fixed IE cache bug, overly-eager at caching
  • Fixed issue with placeholder replacement when using a url that is different than cHOST.
  • Fixed issue with html all on one line being stripped. 
  • Removed "take it" button from closed unassigned requests.
  • Fixed issue where Sphinx configuration did not pull in create date of items from Request History, resulting in relevant search results being pushed to the bottom of results
    • We recommend re-generating your Sphinx configuration file
  • Fixed local storage saving when editing existing requests.
  • Fixed issue where mysql host in format of `hostname:port` generated incorrect Sphinx configuration
  • Fixed issue where Safari and iOS could not play .wav files (commonly emailed into HelpSpot as voicemails)
  • Fixed bug where email message ID may not be correctly added to an outgoing email (affected replying to a customer directly from email client)

Presented by HelpSpot

Hit the restart button on your customer service. HelpSpot has everything your support team needs to make your customer service sing.

Don't miss our next post

We publish new posts each week. Get them in your inbox.

Write a guest post

Interested in writing for the HelpSpot blog? We love adding new voices.

About the author

Ian Landsman of UserScape

Ian is the founder of HelpSpot and also podcasts at Bootstrapped.fm.

Topics

Want a Demo?
X

What do you do?

Customer Service IT Help Desk Maintenance / Facilities Other