Written by Ian Landsman on Jan 4, 2016 in

Version 4.0.21

Internal Changes

  • When an email comes in with only a single name in the email header we now treat that name as the first name rather than the last name.

Enhancements

  • Added the ability to turn off gravatar photos. See the hidden settings page for instructions.
  • Text Custom fields now use the number entered as the column size. 
  • Admin now requires you to confirm the email address when editing a user 
  • Updated database library for usage with Windows installer upgrade, which uses PHP 5.6 (as of 4.0.20) and related SqlServer drivers

Bug Fixes

  • Fixed round-robin assignments going to deleted staff
  • Fixed issue where blank SMS notifications may be received
  • Fixed issue where plaintext emails may be marked has html in email headers
  • Fixed bug where attachments/files may not be retrieved from the filesystem or SqlServer correctly
  • Fixed issue where replying to staff notifications set the response to private.
  • Fixed filenames for download that may not have ascii-only characters
  • Fixed issues where email replies may mistakenly be marked as private
  • Changed WYSIWYG to not attempt to change URLs, which affected Windows local file paths
  • When editing staff account ensure the secondary email is entered when checking send notifications to secondary email. 
  • If sending a reply fails reopen the request and show the error.
  • Fixed address book issue where clicking a letter wouldn't scroll to the correct location. 
  • Fixed database error when sorting reminders.
  • Fixed issue with API kb searching setting the wrong root tag if Sphinx installed.

Presented by HelpSpot

Hit the restart button on your customer service. HelpSpot has everything your support team needs to make your customer service sing.

Don't miss our next post

We publish new posts each week. Get them in your inbox.

Write a guest post

Interested in writing for the HelpSpot blog? We love adding new voices.

About the author

Ian Landsman of UserScape

Ian is the founder of HelpSpot and also podcasts at Bootstrapped.fm.

Topics

Want a Demo?
X

What do you do?

Customer Service IT Help Desk Maintenance / Facilities Other