Written by Ian Landsman on Feb 15, 2016 in

Version 4.0.23

Enhancements

  • Improvement in SphinxSearch delta indexes. If you would like, after updating, you can re-generate your Sphinx configuration file using the search:config command.
  • Added group by Category option to the Time Tracker Over Time report.
  • The HelpSpot logo now look better on retina screens

Bug Fixes

  • Staff subscribed to a request now get notification emails even if "send notifications via email" is unchecked. To stop emails they need to unsubscribe from the request.
  • Fixed issue with extra field dates and utf8 languages.
  • When using the keyboard shortcut to search the input wasn't getting cleared out. 
  • Removed a double line break with signatures in HTML email. 
  • Fixed an issue with the WYSIWYG editor inserting response placeholders as headings. 
  • Fixed issue where MySQL client may incorrect fallback to latin1 character set instead of utf8/utf8mb4 on Linux
  • Fixed an issue during upgrade where email headers may not be parsed correctly
  • Fixed overflow in note history with non-breaking strings.
  • Fixed sanitization on portal pages.
  • Fixed portal category grouping option in portal template code.
  • Prevent browser from autocompleting username and password when editing staff members.
  • Removed unneeded br tag that was inserted before email signatures 
  • Fix calendar display for foreign languages
  • LiveLookup grid results now overflow with a horizontal scroll bar.
  • Time Tracker is now more accurate even when in a background tab.

Presented by HelpSpot

Hit the restart button on your customer service. HelpSpot has everything your support team needs to make your customer service sing.

Don't miss our next post

We publish new posts each week. Get them in your inbox.

Write a guest post

Interested in writing for the HelpSpot blog? We love adding new voices.

About the author

Ian Landsman of UserScape

Ian is the founder of HelpSpot and also podcasts at Bootstrapped.fm.

Topics

Want a Demo?
X

What do you do?

Customer Service IT Help Desk Maintenance / Facilities Other