Written by Ian Landsman on Apr 4, 2016 in

Version 4.0.25


  • Multiple triggers will test result of previous trigger ran rather than original data

Bug Fixes

  • Fixed missing ##name## replacement in the notify staff on a request email. 
  • Fixed incorrect message that said "Opened via Portal" when a customer reopened a request through replying by email. 
  • Fixed a bug when updating from HelpSpot 3 to HelpSpot 4 where a MySQL databaes connection may be made incorrectly, resulting in an error during update
  • Fixed bug where converting request to public or private note would result in raw HTML being displayed

Presented by HelpSpot

Stop overpaying for your overcomplicated help desk solution. HelpSpot is the just enough help desk.

Don't miss our next post

We publish new posts each week. Get them in your inbox.

Write a guest post

Interested in writing for the HelpSpot blog? We love adding new voices.

About the author

Ian Landsman of UserScape

Ian is the founder of HelpSpot.