Written by Ian Landsman on Apr 20, 2016 in

Version 4.0.28


  • Added an index on session table for users with large numbers of sessions.
  • Updated export of csv files to be more compatible with Excel when using special characters.

Bug Fixes

  • Fixed an edge case where round robin auto assignment could end up assigning requests unevenly if a user in the rotation was out of office and had their forwarding setup to go to the Inbox.
  • Certain characters for database passwords in SphinxSearch configuration file are now escaped automatically.
  • Fixed issue where non-multipart emails required converting subject line to utf-8 encoding. This prevents errors when inserting into SqlServer databases.
  • Fixed issue where filenames of a file/attachment being downloaded containing path separators or "%" characters generated an error.

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About the author

Ian Landsman of UserScape

Ian is the founder of HelpSpot.