Written by Ian Landsman on Jun 24, 2016 in

Version 4.5.3

Important Upgrade Notice: 

Some customers have run into an error when installing this update that indicates there is a duplicate column named fPinned on the HS_Request_History table. This error can be fixed manually by following these directions: Fixing fPinned Upgrade Error 

Bug Fixes

  • On create Triggers setup to run out of or inside business hours could cause requests to not be properly created on import.
  • Added longer timeouts for reports for large Matrix datasets.
  • Prevent a fallback to "LIKE" search queries on large HelpSpot databases when Sphinx is not installed or working correctly.

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About the author

Ian Landsman of UserScape

Ian is the founder of HelpSpot.