Written by Matt Stenson on Jul 11, 2017 in

HelpSpot 4.6.10

Recent Requirement Changes

HelpSpot now requires at least PHP 5.6 or PHP 7
HelpSpot database requirements MySQL based installations are now MySQL 5.6 or MariaDB 10.0.5

Responses search now displays folders in order to make identifying the appropriate response easier.
Installers now default to database based full text search
Date / Time columns now available for opening and closing dates in filters.

The cHD_TAKEIT_DOCHECK now works with filters.
The installer now checks for php 5.6 as the minimum version.
Out of Office now properly redirects requests that are open in a staff member's queue if they are updated.
Deactivating a staff member now moves their open requests to the inbox.
Fixed bug where custom date field filters could be off by 1 day.
Fixed mime type handling for less common Excel file types
Updated the WYSIWYG editor to version 2.2.1.59 to correct the cursor placement issue after pasting among other fixes.
Adjusted how the WYSIWYG loads to help prevent loading failures.
Reducing memory usage for CSV request event report.
Fixed business hours calculation issue on first response speed.
Fixed bug that would disallow "0" being entered as a value in a text custom field.
Fixed the styling on the drag and drop upload status dialog
Fixed bug with ordering by date criteria in filters. It now works as expected with date based groupings.
Fixed bug with UTF8 characters in email header spam reports preventing emails from importing.
Fixed PgSQL full text search issues.
Fixed bug where custom fields could be edited to erase their title
Fixed character set handling in response reports
Fixed file handling for files with jgep instead of jpg file extensions

Hit the restart button on your customer service. HelpSpot has everything your support team needs to make your customer service sing.

We publish new posts each week. Get them in your inbox.

Interested in writing for the HelpSpot blog? We love adding new voices.

Matt Stenson of UserScape

Matt is a Support Engineer at UserScape and writer on the HelpSpot Blog.