Written by Chris Fidao on Dec 27, 2016 in

Version 4.6.5

Requirements Change

HelpSpot now requires at least PHP 5.6 or PHP 7


  • Disabled staff are now hidden on the today board report.
  • Added the ability to use a custom field tag in the TO: field of the "External Message" action on automations and triggers.
  • Added automatic installation of the C++ redistributable library for windows installations.

Bug Fixes

  • Fixed inconstancies in the productivity first response speed report.
  • Fixed bug with upload limit warning that could prevent attachment uploading.
  • Added logic to prevent emails from running through the markdown parser if it already contains html.
  • Fixed bug where request log information was not included in notification emails.
  • Modified the WYSIWYG editor theme to improve readability.
  • Corrected link in in install.txt.
  • Improved IMAP mailbox code testing.
  • Fixed issue that prevented the windows upgrader from properly connecting to MySQL installations.

If you are using custom portal templates, HelpSpot 4.6 has some minor portal template changes documented here: https://support.helpspot.com/index.php?pg=kb.page&id=517

Presented by HelpSpot

Stop overpaying for your overcomplicated help desk solution. HelpSpot is the just enough help desk.

Don't miss our next post

We publish new posts each week. Get them in your inbox.

Write a guest post

Interested in writing for the HelpSpot blog? We love adding new voices.

About the author

Chris Fidao of

Chris is an engineer on HelpSpot and manages HelpSpot Cloud.