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09-19-2016 / Version 4.5.11

Bug Fixes

  • Fixed an issue where saving the Admin > Settings page (regardless of any changes made) reset the Admin > Settings > Email Integration > SMTP Password field, causing email errors when the default outgoing mailbox was used.


09-13-2016 / Version 4.5.10

Bug Fixes

  • Added password confirm field when editing Admin > Email Mailboxes

09-12-2016 / Version 4.5.9

Bug Fixes

  • Fixed issue for programatic mailbox creation for cloud customers.

09-06-2016 / Version 4.5.8

Bug Fixes

  • Adjust the local storage when creating requests to prevent it from repopulating on the next request. 
  • Improved email validation on the request page and ensure the WYSIWYG keeps formatting on failed validation
  • When a request is closed prevent pinning/unpinning notes. 
  • Fixed JS error on holiday hours setup.
  • Adjusted the wording when deleting KB attachments
  • Fixed tLog serialization error when updating from HelpSpot 3
  • Fixed "/" in file names of attachments causing download errors

Enhancements

  • Email account passwords are now hidden on setup pages

07-22-2016 / Version 4.5.7

Bugs

  • Fixed issue with utf8 conversion on subject and from in email parsing
  • Fixed issue  where time tracker would not record time if "update request" was used instead of "log time."
  • Fixed file CID error when attaching images to email.

07-20-2016 / Version 4.5.6

Bug Fixes

  • Fixed bug where swift error would be thrown when an image was reattached. 

07-18-2016 / Version 4.5.5

Bug Fixes

  • Resolved round-robin issue where OOO user caused round robin to not cycle through all staffers
  • Fixed display issue with the color picker when editing custom fields. 
  • Fixed issue where drill down fields could have extra space.
  • Fixed issue where reattaching could throw an error.
  • Added validation to the email field when creating requests.
  • Added save draft feature to the wysiwyg editor.
  • Resolved edge case where inactive staff's reply to their own request would show as from staff. 
  • Updated wysiwyg editor configuration instructions
  • Resolved issue where drafts from one request could be populated into the editor for a new request.
  • Added error logging to custom field creation.
  • Fixed display issue where long field names were not properly handled in the matrix report.
  • Quoted message history items are now appended instead of replacing the editor content.


06-28-2016 / Version 4.5.4

Improvements

  • Windows install wizard backs up Apache configuration for customers who have customized their apache2/conf/httpd.conf file
  • Windows installer runs a last update procedure via a background command, removing the need for customers to click through a web interface on updates and improving reliability of expensive database operations during an update. Effective when updating to HelpSpot 4.5.4+ (from any previous version).

Bug Fixes

  • Fixed an issue where customers using MySQL 5.7 (or earlier versions with strict mode on) received an error while updating HelpSpot related to adding a new LONGTEXT column with a default string value

06-24-2016 / Version 4.5.3

Important Upgrade Notice: 

Some customers have run into an error when installing this update that indicates there is a duplicate column named fPinned on the HS_Request_History table. This error can be fixed manually by following these directions: Fixing fPinned Upgrade Error 

Bug Fixes

  • On create Triggers setup to run out of or inside business hours could cause requests to not be properly created on import.
  • Added longer timeouts for reports for large Matrix datasets.
  • Prevent a fallback to "LIKE" search queries on large HelpSpot databases when Sphinx is not installed or working correctly.


06-23-2016 / Version 4.5.2

Important Upgrade Notice: 

Some customers have run into an error when installing this update that indicates there is a duplicate column named fPinned on the HS_Request_History table. This error can be fixed manually by following these directions: Fixing fPinned Upgrade Error 

Bug Fixes

  • Quoting a message caused existing text to be removed
  • Problems creating a new request when not using the WYSIWYG
  • Files not attached to a new request when using a response
  • Fixed Sphinx connection issue
  • Fallback to searching database when SphinxSearch is disabled is now limited to request history database table of less than 500,000 rows
  • Fixed error where request notes would not "unpin" on SQLServer installs


06-21-2016 / Version 4.5.0

Important Upgrade Notice: 

Some customers have run into an error when installing this update that indicates there is a duplicate column named fPinned on the HS_Request_History table. This error can be fixed manually by following these directions: Fixing fPinned Upgrade Error 

Important changes

  • CSV export now uses a tab as a delimiter. 
  • Triggers have been changed so that if multiple are matched each one gets fresh data from the previous trigger(s).

Features

  • Added new matrix report
  • Added new productivity report
  • Added new streamlined WYSIWYG editor
  • Add check/uncheck all to category and custom field lists.
  • Predefined lists may now have colors associated with each option which will be displayed in filter results allowing you to create colored labels in the UI. Every predefined list can optionally use these, more than one list may be included in any filter for a grid of labels.
  • Added ability to pin a public note in request history so it's always on top
  • Added a "not urgent" condition to Automation Rules.
  • Dropzone added for drag and drop of files to attach to outgoing messages. Images will be inserted into the WYSIWYG editor.
  • Added Relative Date since Open "60 days" option in automation condition
  • Added a database index to HS_Login_Attempts for customers with large numbers of rows in that table
  • Sphinxsearch configuration command (search:conf) has new flag "--data-path" which can set the configured path to save the (potentially large) index files
  • Added a new integrations page in the admin area for information about Zapier integrations
  • 'select', 'decimal', 'text', 'ajax', 'numtext', 'regex' fields can now be grouped in filters.
  • Removed the last name from the staffer's info when emailing request history to a customer.

Bug Fixes

  • Fixed improper CSV formatting in Excel by switching to tab separation instead of comma separation
  • Triggers have been changed so that if multiple are matched each one gets fresh data from the previous trigger(s).
  • Adjusted the email loop check criteria
  • Updated several links to HelpSpot resources
  • Fixed bug where signature could be included twice in batch responses
  • When logging time, the time tracker now resets the timer after logging time
  • Fixed business hours seeder so that good defaults are included on new installs
  • Removed mention of sphinx in search results when no results found

Language File Additions and Changes

These files have additions and changes that will need to be included in custom language packs.

  • lg.general.php
  • lg.pg.admin.tools.customfields.php
  • lg.pg.admin.tools.portals.php
  • lg.pg.admin.users.php
  • lg.pg.ajax_gateway.php
  • lg.pg.conditional.ui.php
  • lg.pg.reports.php
  • lg.pg.request.php

06-21-2016 / Version 4.5.1

Important Upgrade Notice: 

Some customers have run into an error when installing this update that indicates there is a duplicate column named fPinned on the HS_Request_History table. This error can be fixed manually by following these directions: Fixing fPinned Upgrade Error 

Bug Fixes

  • Fixed color picker for color tags on select lists.


05-23-2016 / Version 4.0.30

Bug Fixes

  • Clear out the time tracker after submitting a time event

Other Changes

  • Changes to the internal licensing system

04-25-2016 / Version 4.0.29

Bug Fixes

  • Fixed issue in output of secondary portals which included an invisible null byte character in the output for the config.php file, resulting in hard to diagnose php errors
  • Fixed an issue where email subject lines could get stripped out under certain conditions related to email character set and multipart settings


04-20-2016 / Version 4.0.28

Enhancements

  • Added an index on session table for users with large numbers of sessions.
  • Updated export of csv files to be more compatible with Excel when using special characters.

Bug Fixes

  • Fixed an edge case where round robin auto assignment could end up assigning requests unevenly if a user in the rotation was out of office and had their forwarding setup to go to the Inbox.
  • Certain characters for database passwords in SphinxSearch configuration file are now escaped automatically.
  • Fixed issue where non-multipart emails required converting subject line to utf-8 encoding. This prevents errors when inserting into SqlServer databases.
  • Fixed issue where filenames of a file/attachment being downloaded containing path separators or "%" characters generated an error.

04-08-2016 / Version 4.0.27

Bugs

  • Fixed bug where admin editing a Response changed owner of the response to themselves
  • Fixed issue where SMS notifications were not sent on staff notifications (to staff added to "Notify Staff" section when editing a response)
  • Fixed issue where FULL REQUEST HISTORY email template tag may not have included the most recent note on staff notifications 

Enhancements

  • Security Improvements
  • Admins can change owner of a Response
  • Responses no longer paginated, as it provided an issue for customers with large numbers of responses

04-05-2016 / Version 4.0.26

Bug Fix

  • Temporarily revert trigger changes from 4.0.25 to fix a bug in certain situations that could cause triggers not to run.

04-04-2016 / Version 4.0.25

Enhancement

  • Multiple triggers will test result of previous trigger ran rather than original data

Bug Fixes

  • Fixed missing ##name## replacement in the notify staff on a request email. 
  • Fixed incorrect message that said "Opened via Portal" when a customer reopened a request through replying by email. 
  • Fixed a bug when updating from HelpSpot 3 to HelpSpot 4 where a MySQL databaes connection may be made incorrectly, resulting in an error during update
  • Fixed bug where converting request to public or private note would result in raw HTML being displayed

03-21-2016 / Version 4.0.24

Enchancements

Bug Fixes

  • Fixed a bug introduced in 4.0.23 where editing a custom field could mistakenly set it's maximum length to "1"
  • Fixed a bug where subscribed staff may not be notified on a new, unassigned request
  • Fixed a bug where users set as Out of Office may be mistakenly selected if they are within a round-robin assignment within a default category

02-15-2016 / Version 4.0.23

Enhancements

  • Improvement in SphinxSearch delta indexes. If you would like, after updating, you can re-generate your Sphinx configuration file using the search:config command.
  • Added group by Category option to the Time Tracker Over Time report.
  • The HelpSpot logo now look better on retina screens

Bug Fixes

  • Staff subscribed to a request now get notification emails even if "send notifications via email" is unchecked. To stop emails they need to unsubscribe from the request.
  • Fixed issue with extra field dates and utf8 languages.
  • When using the keyboard shortcut to search the input wasn't getting cleared out. 
  • Removed a double line break with signatures in HTML email. 
  • Fixed an issue with the WYSIWYG editor inserting response placeholders as headings. 
  • Fixed issue where MySQL client may incorrect fallback to latin1 character set instead of utf8/utf8mb4 on Linux
  • Fixed an issue during upgrade where email headers may not be parsed correctly
  • Fixed overflow in note history with non-breaking strings.
  • Fixed sanitization on portal pages.
  • Fixed portal category grouping option in portal template code.
  • Prevent browser from autocompleting username and password when editing staff members.
  • Removed unneeded br tag that was inserted before email signatures 
  • Fix calendar display for foreign languages
  • LiveLookup grid results now overflow with a horizontal scroll bar.
  • Time Tracker is now more accurate even when in a background tab.