Help Desk Software Optimized for Sales Teams

Never lose track of a ticket again. Starting at $599/yr for 5 users.

Top sales teams trust HelpSpot to manage their support team and increase their productivity and efficiency.

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Turn Emails Into Living Documents

Automatically make every email an organized, assignable, reportable, and shareable document.

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Every Customer Service Ticket Has 1 Owner

Avoid conflicts with your tickets and never hear "I thought you were working on it" again.

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Flexible, Structured Customer Service Software

HelpSpot's custom fields let you collect any data in just the way you need it.

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Clear and Concise History

Every interaction is displayed in a simple, complete, single page history so agents always have context.

Customer Quote

Derek Jones

CEO
Ellis Lab

"We have been using HelpSpot to manage our sales inquiry and support tickets for years. It is better than Cats. We want to use it again and again."
About Ellis Lab
Customer Since: 2008   ·   Agents: 8

Case Study: Warner Music

Supporting hundreds of online stores for acts like Twenty One Pilots and Justin Bieber is no small task, which is why Warner Music trusts HelpSpot to communicate with their millions of fans and customers.
About Warner Music
Customer Since: 2012   ·   Agents: 60   ·   Tickets Answered: 1,000,000+

Read the case study

Everything is included

One simple plan

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HelpSpot Cloud or On-Premise

Store your data on the cloud or locally. Your choice, same price.

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Workflows with rules and triggers

Filters and rules that make it easy to track and automate.

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Zapier Integration

Connect with thousands of other apps with Zapier

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Email and phone support

We don’t leave you hanging. Reach out to us for anything, anytime.

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Effortless Reporting

Create advanced reports on anything with just a few clicks.

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Full Ticket Management

One central location to manage and organize all your customer support.

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Support unlimited customers

You only pay for agents. Support unlimited customers for free.

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Unlimited Custom Fields

Show and report on custom data with unlimited custom fields.

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Easy to use self service

Your agents won’t need to install any extra software. Simply log in and go.

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Support unlimited brands/portals

Pay once and use HelpSpot for as many different brands as you like.

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Unlimited Knowledge Bases

Provide unlimited documentation to your customers about your product.

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Fully web based help desk

Access HelpSpot from anywhere with an internet connection.

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Support unlimited mailboxes

There’s no cap on how many mailboxes you can use with HelpSpot.

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Full API for integrating

Web service API to query, create, and update tickets.

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Trusted since 2004

Our customers have trusted us with their support for over a decade.

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The HelpSpot Guarantee

If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.

Try HelpSpot free for 21 days (Cloud or Server)
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Customer Service IT Help Desk Maintenance / Facilities Other