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HelpSpot Blog
The Path to Delightenment: The 5 Fundamentals of Exceptional Customer Service
Keyboard Shortcuts in HelpSpot
SaaS That App
Nexus And Your Software Business
How to Get Hired at a Startup
5 Filter Recipes For Super-charging Your HelpSpot Workflow
Team Inboxes in Helpspot
Tricks For Smarter Follow-up With Your Customers
Designing Custom Forms in HelpSpot
Using Webhooks
Survey Forms in HelpSpot
How We Use Live Lookup
7 Things You Didn't Know HelpSpot Can Do
Work Smarter Not Harder With Responses
Managing Email Signatures
Custom Where SQL Conditions
HelpSpot Automation Explained
The New Search Engine
The Exclamation Point
A Guide to Support Ticket Categorization
Everyone Makes Mistakes
What Does Great Customer Service Mean To You?
ABC #7: Should You Build Your Own Business Systems?
5 Tips For Communicating Clearly With Your Customers
What To Do When You are Out of the Office
Good, Great, Excellent and Exceptional… And The Emotions They Evoke
ABC #8: Inside HelpSpot Vault
The Search for a "Live Person" in Customer Support
ABC #9: Rogue One
Ep 10: Matt Stauffer TextExpander Throwdown
Don’t Wait For The Complaint: Proactive Customer Service
The Preferred Methods of Customer Interaction: Survey Results
A Challenge: Sell Features, Not Benefits
The Top Personality Traits for Successful Customer Service Associates
3 Ways to Personalize Your Customer's HelpSpot Experience
Meaner Behind A Screen: Exploring Customer Behavior In-Person and Online
The Big "S": Adapting to Stress in Customer Support
Face to Face
From Complaining Customer to Loyal Customer
Getting Start With The HelpSpot - Zapier(Beta) Integration
Who Are You Supporting? Defining Buyer Personas
5 Little Apps For Better Customer Service
8 Tips for Delightful Social Media Customer Service
Understanding "Tone" & Its Impact On Conversations
Episode 11: New HelpSpot Pricing
How To Measure Customer Service
Cut Support Requests in Half by Optimizing Navigation in Your SaaS App
Auto Closing Requests in HelpSpot
New in HelpSpot 4.5: Request Pinning
How To Effectively Survey Your Customers
HelpSpot 4.5 Released.
5 Phrases Every Customer Service Rep Should Know (and Use)
The Relationship Between Service & Upsell Opportunities
Should I Take a Customer Service Job?
Customer Support by Email: Dos and Don’ts
How to Create Realistic Customer Service Guidelines
Act It Out: Customer Service Training Ideas Inspired by Acting Class
Limiting Team Permissions in HelpSpot
When & How to Complain About Bad Customer Service
HelpSpot 4.5: Introduction to the Comparison Matrix
Believe It or Not: The Customer Service Industry Is Growing
Clever Ways to Escalate Your Support Request
The Importance of Customer Contact
HelpSpot 4.5: Filter Color Tags
The Dos and Don'ts of Chatting with Customers
5 Things You Didn't Know the HelpSpot Text Editor Could Do
Hold, Please: Managing Your Customer Service Wait Time
4 Types of Customers and How to Serve Them
Changing Your Customer Support Procedures as Your Business Grows
How To Manage A Customers’ Complaint About Pricing
Knowledge Base Organization Techniques
5 Interview Tips for a Customer Service Job
Why A Customer’s Poor Planning IS Your Emergency
4 Ways To Say "Thank You" To Your Customers
How to Retain Your Delightful Customer Service Team
Writing a Customer Service Resume: A How-To Guide
The Importance of a Customer Postmortem
5 Customer Retention Techniques To Try Today
Custom Request Status Setup
Spam Filter Whitelists and Blacklists
New HelpSpot Training Videos
Getting Started With Business Hours In HelpSpot
Request History Views
Use Reporting Tags to Make Your Request Data Richer
3 Ways to Merge Requests In HelpSpot
Integrating HelpSpot with Microsoft Power BI Reporting Tools
Automating Common Problem Solutions
New Feature: Adding a Subject Line and CC Email Addresses to the Portal
Share Your Expertise with the HelpSpot Community
Building a Followup Automation in HelpSpot
Technology: Interrupter & Opportunity
How to Gain a Competitive Edge by Updating Your Customer Service Culture
Customer Interactions: Interruptions or Opportunities?
Moving Your Business Forward With Less Waste
How to Surpass the Competition with a Competitive Analysis
Customer Channels Should Match Customer Circumstances
Using Personal Experiences to Drive Your Product Roadmaps
Voice of the Customer: The Treasure Hidden in Customer Support Tickets
When Business Decisions Create Customer Service Problems
How to Effectively Use Thank You Pages to Convert Subscribers into Paying Customers
Adapting Your Approach to Different Customers
Applying Agile Techniques to Help Desks
Why We Must Continue to Improve Our Products and Services
Improve Your Customer Support By Breaking Your Own Rules
Following Our Best Practices (and Going Off Script)
Recruitment Advice: How to Hire and Manage Creative Talents
Hiring for Your Customer-Focused Business
Providing Excellent Customer Support: How to Set Up Your Help Site
Introduction to Customizing Email Templates
Making a Long-term Commitment to Supporting Your Customer
New Training - Building a Knowledge Base and Responses
Customer Support: Handling Sensitive Questions with Care
Providing Excellent Customer Support: Tips for Responding to Customer Emails
Building a Product via Customer Feedback
How to Empower Your HR Team to Attract Top Talent
Running a Business: Focusing On Your People
Providing Excellent Customer Support: Expanding Your Support Channels
Troubleshooting Is the New Way to Apply Your Creative Skills
Providing Excellent Customer Support: Prioritizing Support Inquiries
Less is More: Prioritization and Business
Tools in HelpSpot to Prepare for GDPR
Thermostat Surveys Now Integrate with HelpSpot
Need Better Hires? Beef Up Your Employee Screening Process
Does Your Software Product Really Need New Features?
HelpSpot Mobile App Update
Automatically Subscribing and Unsubscribing Users
Adding Public History to HelpSpot Emails
Using HelpSpot While Moving to Remote Work
The Delightenment Blog
Ian's Blog
Release Notes
HelpSpot 4.8.10
HelpSpot 4.8.11
HelpSpot 4.8.12
HelpSpot 4.8.14
HelpSpot 4.8.17
HelpSpot 4.8.18
HelpSpot 4.8.19
HelpSpot 4.8.20
HelpSpot 4.8.21
HelpSpot 4.8.22
HelpSpot 4.8.6
HelpSpot 4.8.8
HelpSpot 4.8.9
HelpSpot 4.9.0
HelpSpot 4.9.2
HelpSpot 4.9.3
HelpSpot 4.9.5
HelpSpot 5.0.59
HelpSpot 5.0.60
HelpSpot 5.0.61
HelpSpot 5.0.62
HelpSpot 5.0.58
Version 4.5.11
Version 4.0.10
Version 4.0.11
Version 4.0.12
Version 4.0.14
Version 4.0.15
Version 4.0.16
Version 4.0.17
Version 4.0.18
Version 4.0.19
Version 4.0.20
Version 4.0.21
Version 4.0.22
Version 4.0.23
Version 4.0.24
Version 4.0.25
Version 4.0.26
Version 4.0.27
Version 4.0.28
Version 4.0.29
Version 4.0.30
Version 4.0.0 - 4.0.9
Version 4.5.0
Version 4.5.1
Version 4.5.10
Version 4.5.2
Version 4.5.3
Version 4.5.4
Version 4.5.5
Version 4.5.6
Version 4.5.7
Version 4.5.8
Version 4.5.9
Version 4.6.1 - Beta
HelpSpot 4.6.10
Version 4.6.2
Version 4.6.3
Version 4.6.4
Version 4.6.5
HelpSpot 4.6.6
HelpSpot 4.6.8
HelpSpot 4.6.9
HelpSpot 4.7.0
HelpSpot 4.7.1
HelpSpot 4.7.2
HelpSpot 4.7.3
HelpSpot 4.7.4
HelpSpot 4.7.5
HelpSpot 4.7.6
HelpSpot 4.7.7
HelpSpot 4.7.8
HelpSpot 4.8.1
HelpSpot 4.8.13
HelpSpot 4.8.2
HelpSpot 4.8.3
HelpSpot 4.8.5