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HelpSpot Blog

• The Path to Delightenment: The 5 Fundamentals of Exceptional Customer Service
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• The Search for a "Live Person" in Customer Support
• ABC #9: Rogue One
• Ep 10: Matt Stauffer TextExpander Throwdown
• Don’t Wait For The Complaint: Proactive Customer Service
• The Preferred Methods of Customer Interaction: Survey Results
• A Challenge: Sell Features, Not Benefits
• The Top Personality Traits for Successful Customer Service Associates
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• Meaner Behind A Screen: Exploring Customer Behavior In-Person and Online
• The Big "S": Adapting to Stress in Customer Support
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• From Complaining Customer to Loyal Customer
• Getting Start With The HelpSpot - Zapier(Beta) Integration
• Who Are You Supporting? Defining Buyer Personas
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• HelpSpot 4.5 Released.
• 5 Phrases Every Customer Service Rep Should Know (and Use)
• The Relationship Between Service & Upsell Opportunities
• Should I Take a Customer Service Job?
• Customer Support by Email: Dos and Don’ts
• How to Create Realistic Customer Service Guidelines
• Act It Out: Customer Service Training Ideas Inspired by Acting Class
• Limiting Team Permissions in HelpSpot
• When & How to Complain About Bad Customer Service
• HelpSpot 4.5: Introduction to the Comparison Matrix
• Believe It or Not: The Customer Service Industry Is Growing
• Clever Ways to Escalate Your Support Request
• The Importance of Customer Contact
• HelpSpot 4.5: Filter Color Tags
• The Dos and Don'ts of Chatting with Customers
• 5 Things You Didn't Know the HelpSpot Text Editor Could Do
• Hold, Please: Managing Your Customer Service Wait Time
• 4 Types of Customers and How to Serve Them
• Changing Your Customer Support Procedures as Your Business Grows
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• 5 Interview Tips for a Customer Service Job
• Why A Customer’s Poor Planning IS Your Emergency
• 4 Ways To Say "Thank You" To Your Customers
• How to Retain Your Delightful Customer Service Team
• Writing a Customer Service Resume: A How-To Guide
• The Importance of a Customer Postmortem
• 5 Customer Retention Techniques To Try Today
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• Spam Filter Whitelists and Blacklists
• New HelpSpot Training Videos
• Getting Started With Business Hours In HelpSpot
• Request History Views
• Use Reporting Tags to Make Your Request Data Richer
• 3 Ways to Merge Requests In HelpSpot
• Integrating HelpSpot with Microsoft Power BI Reporting Tools
• Automating Common Problem Solutions
• New Feature: Adding a Subject Line and CC Email Addresses to the Portal
• Share Your Expertise with the HelpSpot Community
• Building a Followup Automation in HelpSpot
• Technology: Interrupter & Opportunity
• How to Gain a Competitive Edge by Updating Your Customer Service Culture
• Customer Interactions: Interruptions or Opportunities?
• Moving Your Business Forward With Less Waste
• How to Surpass the Competition with a Competitive Analysis
• Customer Channels Should Match Customer Circumstances
• Using Personal Experiences to Drive Your Product Roadmaps
• Voice of the Customer: The Treasure Hidden in Customer Support Tickets
• When Business Decisions Create Customer Service Problems
• How to Effectively Use Thank You Pages to Convert Subscribers into Paying Customers
• Adapting Your Approach to Different Customers
• Applying Agile Techniques to Help Desks
• Why We Must Continue to Improve Our Products and Services
• Improve Your Customer Support By Breaking Your Own Rules
• Following Our Best Practices (and Going Off Script)
• Recruitment Advice: How to Hire and Manage Creative Talents
• Hiring for Your Customer-Focused Business
• Providing Excellent Customer Support: How to Set Up Your Help Site
• Introduction to Customizing Email Templates
• Making a Long-term Commitment to Supporting Your Customer
• New Training - Building a Knowledge Base and Responses
• Customer Support: Handling Sensitive Questions with Care
• Providing Excellent Customer Support: Tips for Responding to Customer Emails
• Building a Product via Customer Feedback
• How to Empower Your HR Team to Attract Top Talent
• Running a Business: Focusing On Your People
• Providing Excellent Customer Support: Expanding Your Support Channels
• Troubleshooting Is the New Way to Apply Your Creative Skills
• Providing Excellent Customer Support: Prioritizing Support Inquiries
• Less is More: Prioritization and Business
• Tools in HelpSpot to Prepare for GDPR
• Thermostat Surveys Now Integrate with HelpSpot
• Need Better Hires? Beef Up Your Employee Screening Process
• Does Your Software Product Really Need New Features?
• HelpSpot Mobile App Update
• Automatically Subscribing and Unsubscribing Users
• Adding Public History to HelpSpot Emails
• Using HelpSpot While Moving to Remote Work

The Delightenment Blog

Ian's Blog

Release Notes

• HelpSpot 4.8.10
• HelpSpot 4.8.11
• HelpSpot 4.8.12
• HelpSpot 4.8.14
• HelpSpot 4.8.17
• HelpSpot 4.8.18
• HelpSpot 4.8.19
• HelpSpot 4.8.20
• HelpSpot 4.8.21
• HelpSpot 4.8.22
• HelpSpot 4.8.6
• HelpSpot 4.8.8
• HelpSpot 4.8.9
• HelpSpot 4.9.0
• HelpSpot 4.9.2
• HelpSpot 4.9.3
• HelpSpot 4.9.5
• HelpSpot 5.0.59
• HelpSpot 5.0.60
• HelpSpot 5.0.61
• HelpSpot 5.0.62
• HelpSpot 5.0.58
• Version 4.5.11
• Version 4.0.10
• Version 4.0.11
• Version 4.0.12
• Version 4.0.14
• Version 4.0.15
• Version 4.0.16
• Version 4.0.17
• Version 4.0.18
• Version 4.0.19
• Version 4.0.20
• Version 4.0.21
• Version 4.0.22
• Version 4.0.23
• Version 4.0.24
• Version 4.0.25
• Version 4.0.26
• Version 4.0.27
• Version 4.0.28
• Version 4.0.29
• Version 4.0.30
• Version 4.0.0 - 4.0.9
• Version 4.5.0
• Version 4.5.1
• Version 4.5.10
• Version 4.5.2
• Version 4.5.3
• Version 4.5.4
• Version 4.5.5
• Version 4.5.6
• Version 4.5.7
• Version 4.5.8
• Version 4.5.9
• Version 4.6.1 - Beta
• HelpSpot 4.6.10
• Version 4.6.2
• Version 4.6.3
• Version 4.6.4
• Version 4.6.5
• HelpSpot 4.6.6
• HelpSpot 4.6.8
• HelpSpot 4.6.9
• HelpSpot 4.7.0
• HelpSpot 4.7.1
• HelpSpot 4.7.2
• HelpSpot 4.7.3
• HelpSpot 4.7.4
• HelpSpot 4.7.5
• HelpSpot 4.7.6
• HelpSpot 4.7.7
• HelpSpot 4.7.8
• HelpSpot 4.8.1
• HelpSpot 4.8.13
• HelpSpot 4.8.2
• HelpSpot 4.8.3
• HelpSpot 4.8.5