Manage Your Account
(845) 533-5044
Contact Sales
Toggle navigation
helpspot-logo-white
tour
Support Ticket Management
Self Service Knowledge Base
Reporting and Analytics
Automation
Integration
Customization
Customer Satisfaction Survey
pricing
Our Customers
By Industry
Case Studies
What's New
support
Contact Support
Documentation
Video Training
Community Forum
Release Notes
Blog
Free Help Desk Tools
Try It Free ›
Sitemap
HelpSpot Help Desk Software
HelpSpot Support
HelpSpot Store
HelpSpot Academy
HelpSpot Forums
HelpSpot Cloud Status Page
HelpSpot Sales
Request a Trial
Affiliate Program
Affiliate Terms
Twitter
Facebook
Tools: Vault
HelpSpot Survey
Tools: Terms
Admin Training
Advanced Training
Agent Training
Cloud Help Desk Software
Cloud Infrastructure
Free Help Desk Software
Gmail Alternative
Help Desk Feature List
Index Customer Service
Index Help Desk
Industries
License
New 4 0
New 4 5
New
On Premise Help Desk Software
Pricing Faq
Pricing
Professional Services
Requirements
Sitemap
Support Email Alternative
Training
Value
Zendesk Alternative
Case Studies
Case Study: Converse County School District
Case Study: Creeden & Associates
Case Study: NetCE
Case Study: NinjaTrader
Case Study: TOM BIHN
Case Study: Warner Music
HelpSpot Blog
3 Ways to Merge Requests In HelpSpot
3 Ways to Personalize Your Customer's HelpSpot Experience
4 Ways To Say "Thank You" To Your Customers
5 Filter Recipes For Super-charging Your HelpSpot Workflow
5 Things You Didn't Know the HelpSpot Text Editor Could Do
5 Tips For Communicating Clearly With Your Customers
7 Things You Didn't Know HelpSpot Can Do
A Guide to Support Ticket Categorization
ABC #7: Should You Build Your Own Business Systems?
Adding Public History to HelpSpot Emails
Applying Agile Techniques to Help Desks
Auto Closing Requests in HelpSpot
Automatically Subscribing and Unsubscribing Users
Automating Common Problem Solutions
When & How to Complain About Bad Customer Service
Customer Interactions: Interruptions or Opportunities?
Need Better Hires? Beef Up Your Employee Screening Process
Building a Followup Automation in HelpSpot
New Training - Building a Knowledge Base and Responses
Building a Product via Customer Feedback
When Business Decisions Create Customer Service Problems
Getting Started With Business Hours In HelpSpot
The Dos and Don'ts of Chatting with Customers
From Complaining Customer to Loyal Customer
Why We Must Continue to Improve Our Products and Services
Custom Request Status Setup
Custom Where SQL Conditions
Customer Channels Should Match Customer Circumstances
The Importance of Customer Contact
Why A Customer’s Poor Planning IS Your Emergency
5 Customer Retention Techniques To Try Today
How to Create Realistic Customer Service Guidelines
Believe It or Not: The Customer Service Industry Is Growing
5 Interview Tips for a Customer Service Job
Should I Take a Customer Service Job?
The Top Personality Traits for Successful Customer Service Associates
5 Phrases Every Customer Service Rep Should Know (and Use)
Writing a Customer Service Resume: A How-To Guide
Act It Out: Customer Service Training Ideas Inspired by Acting Class
The Relationship Between Service & Upsell Opportunities
Customer Support: Handling Sensitive Questions with Care
Cut Support Requests in Half by Optimizing Navigation in Your SaaS App
Who Are You Supporting? Defining Buyer Personas
Designing Custom Forms in HelpSpot
Does Your Software Product Really Need New Features?
Customer Support by Email: Dos and Don’ts
How to Retain Your Delightful Customer Service Team
Clever Ways to Escalate Your Support Request
Everyone Makes Mistakes
Providing Excellent Customer Support: Expanding Your Support Channels
Face to Face
HelpSpot 4.5: Filter Color Tags
5 Little Apps For Better Customer Service
Following Our Best Practices (and Going Off Script)
Good, Great, Excellent and Exceptional… And The Emotions They Evoke
Share Your Expertise with the HelpSpot Community
HelpSpot 4.5 Released.
HelpSpot Automation Explained
Tools in HelpSpot to Prepare for GDPR
HelpSpot Mobile App Update
Getting Start With The HelpSpot - Zapier(Beta) Integration
Hiring for Your Customer-Focused Business
Hold, Please: Managing Your Customer Service Wait Time
How to Surpass the Competition with a Competitive Analysis
How to Empower Your HR Team to Attract Top Talent
How to Get Hired at a Startup
How To Measure Customer Service
Providing Excellent Customer Support: How to Set Up Your Help Site
How To Effectively Survey Your Customers
How We Use Live Lookup
The Importance of a Customer Postmortem
Improve Your Customer Support By Breaking Your Own Rules
ABC #8: Inside HelpSpot Vault
Integrating HelpSpot with Microsoft Power BI Reporting Tools
Introduction to Customizing Email Templates
HelpSpot 4.5: Introduction to the Comparison Matrix
Keyboard Shortcuts in HelpSpot
Knowledge Base Organization Techniques
Limiting Team Permissions in HelpSpot
Making a Long-term Commitment to Supporting Your Customer
How To Manage A Customers’ Complaint About Pricing
Managing Email Signatures
Ep 10: Matt Stauffer TextExpander Throwdown
Episode 11: New HelpSpot Pricing
New HelpSpot Training Videos
Nexus And Your Software Business
Meaner Behind A Screen: Exploring Customer Behavior In-Person and Online
What To Do When You are Out of the Office
The Path to Delightenment: The 5 Fundamentals of Exceptional Customer Service
Running a Business: Focusing On Your People
The Preferred Methods of Customer Interaction: Survey Results
Less is More: Prioritization and Business
Providing Excellent Customer Support: Prioritizing Support Inquiries
Don’t Wait For The Complaint: Proactive Customer Service
Recruitment Advice: How to Hire and Manage Creative Talents
Moving Your Business Forward With Less Waste
Use Reporting Tags to Make Your Request Data Richer
Request History Views
New in HelpSpot 4.5: Request Pinning
Providing Excellent Customer Support: Tips for Responding to Customer Emails
ABC #9: Rogue One
SaaS That App
The Search for a "Live Person" in Customer Support
A Challenge: Sell Features, Not Benefits
8 Tips for Delightful Social Media Customer Service
Spam Filter Whitelists and Blacklists
New Feature: Adding a Subject Line and CC Email Addresses to the Portal
Changing Your Customer Support Procedures as Your Business Grows
Survey Forms in HelpSpot
Team Inboxes in Helpspot
Technology: Interrupter & Opportunity
The Exclamation Point
The New Search Engine
Thermostat Surveys Now Integrate with HelpSpot
Adapting Your Approach to Different Customers
Understanding "Tone" & Its Impact On Conversations
Voice of the Customer: The Treasure Hidden in Customer Support Tickets
Tricks For Smarter Follow-up With Your Customers
Troubleshooting Is the New Way to Apply Your Creative Skills
4 Types of Customers and How to Serve Them
How to Gain a Competitive Edge by Updating Your Customer Service Culture
How to Effectively Use Thank You Pages to Convert Subscribers into Paying Customers
Using HelpSpot While Moving to Remote Work
Using Personal Experiences to Drive Your Product Roadmaps
Using Webhooks
What Does Great Customer Service Mean To You?
The Big "S": Adapting to Stress in Customer Support
Work Smarter Not Harder With Responses
The Delightenment Blog
Ian's Blog
Release Notes
HelpSpot 4.8.10
HelpSpot 4.8.11
HelpSpot 4.8.12
HelpSpot 4.8.14
HelpSpot 4.8.17
HelpSpot 4.8.18
HelpSpot 4.8.19
HelpSpot 4.8.20
HelpSpot 4.8.21
HelpSpot 4.8.22
HelpSpot 4.8.6
HelpSpot 4.8.8
HelpSpot 4.8.9
HelpSpot 4.9.0
HelpSpot 4.9.2
HelpSpot 4.9.3
HelpSpot 4.9.5
HelpSpot 5.0.59
HelpSpot 5.0.60
HelpSpot 5.0.61
HelpSpot 5.0.62
HelpSpot 5.0.65
HelpSpot 5.0.68
HelpSpot 5.0.69
HelpSpot 5.0.72
HelpSpot 5.0.58
Version 4.5.11
Version 4.0.10
Version 4.0.11
Version 4.0.12
Version 4.0.14
Version 4.0.15
Version 4.0.16
Version 4.0.17
Version 4.0.18
Version 4.0.19
Version 4.0.20
Version 4.0.21
Version 4.0.22
Version 4.0.23
Version 4.0.24
Version 4.0.25
Version 4.0.26
Version 4.0.27
Version 4.0.28
Version 4.0.29
Version 4.0.30
Version 4.0.0 - 4.0.9
Version 4.5.0
Version 4.5.1
Version 4.5.10
Version 4.5.2
Version 4.5.3
Version 4.5.4
Version 4.5.5
Version 4.5.6
Version 4.5.7
Version 4.5.8
Version 4.5.9
Version 4.6.1 - Beta
HelpSpot 4.6.10
Version 4.6.2
Version 4.6.3
Version 4.6.4
Version 4.6.5
HelpSpot 4.6.6
HelpSpot 4.6.8
HelpSpot 4.6.9
HelpSpot 4.7.0
HelpSpot 4.7.1
HelpSpot 4.7.2
HelpSpot 4.7.3
HelpSpot 4.7.4
HelpSpot 4.7.5
HelpSpot 4.7.6
HelpSpot 4.7.7
HelpSpot 4.7.8
HelpSpot 4.8.1
HelpSpot 4.8.13
HelpSpot 4.8.2
HelpSpot 4.8.3
HelpSpot 4.8.5