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HelpSpot Blog

• 3 Ways to Merge Requests In HelpSpot
• 3 Ways to Personalize Your Customer's HelpSpot Experience
• 4 Ways To Say "Thank You" To Your Customers
• 5 Filter Recipes For Super-charging Your HelpSpot Workflow
• 5 Things You Didn't Know the HelpSpot Text Editor Could Do
• 5 Tips For Communicating Clearly With Your Customers
• 7 Things You Didn't Know HelpSpot Can Do
• A Guide to Support Ticket Categorization
• Auto Closing Requests in HelpSpot
• Getting Started With Business Hours In HelpSpot
• Custom Request Status Setup
• Custom Where SQL Conditions
• Customer Interview: Tom Bihn
• Cut Support Requests in Half by Optimizing Navigation in Your SaaS App
• Designing Custom Forms in HelpSpot
• Everyone Makes Mistakes
• HelpSpot 4.5: Filter Color Tags
• 5 Little Apps For Better Customer Service
• HelpSpot 4.5 Released.
• HelpSpot Automation Explained
• Getting Start With The HelpSpot - Zapier(Beta) Integration
• How We Use Live Lookup
• Integrating HelpSpot with Microsoft Power BI Reporting Tools
• HelpSpot 4.5: Introduction to the Comparison Matrix
• Keyboard Shortcuts in HelpSpot
• Knowledge Base Organization Techniques
• Limiting Team Permissions in HelpSpot
• Managing Email Signatures
• New HelpSpot Training Videos
• What To Do When You are Out of the Office
• Use Reporting Tags to Make Your Request Data Richer
• Request History Views
• New in HelpSpot 4.5: Request Pinning
• Spam Filter Whitelists and Blacklists
• Survey Forms in HelpSpot
• Team Inboxes in Helpspot
• The Exclamation Point
• The New Search Engine
• Tricks For Smarter Follow-up With Your Customers
• Using Webhooks
• The Big "S": Adapting to Stress in Customer Support
• Work Smarter Not Harder With Responses

The Delightenment Blog

• When & How to Complain About Bad Customer Service
• The Dos and Don'ts of Chatting with Customers
• From Complaining Customer to Loyal Customer
• The Importance of Customer Contact
• Why A Customer’s Poor Planning IS Your Emergency
• 5 Customer Retention Techniques To Try Today
• How to Create Realistic Customer Service Guidelines
• Believe It or Not: The Customer Service Industry Is Growing
• 5 Interview Tips for a Customer Service Job
• Should I Take a Customer Service Job?
• The Top Personality Traits for Successful Customer Service Associates
• 5 Phrases Every Customer Service Rep Should Know (and Use)
• Writing a Customer Service Resume: A How-To Guide
• Act It Out: Customer Service Training Ideas Inspired by Acting Class
• The Relationship Between Service & Upsell Opportunities
• Who Are You Supporting? Defining Buyer Personas
• Customer Support by Email: Dos and Don’ts
• How to Retain Your Delightful Customer Service Team
• Clever Ways to Escalate Your Support Request
• Good, Great, Excellent and Exceptional… And The Emotions They Evoke
• Hold, Please: Managing Your Customer Service Wait Time
• How To Measure Customer Service
• How To Effectively Survey Your Customers
• The Importance of a Customer Postmortem
• How To Manage A Customers’ Complaint About Pricing
• Meaner Behind A Screen: Exploring Customer Behavior In-Person and Online
• The Path to Delightenment: The 5 Fundamentals of Exceptional Customer Service
• The Preferred Methods of Customer Interaction: Survey Results
• Don’t Wait For The Complaint: Proactive Customer Service
• The Search for a "Live Person" in Customer Support
• 8 Tips for Delightful Social Media Customer Service
• Changing Your Customer Support Procedures as Your Business Grows
• Understanding "Tone" & Its Impact On Conversations
• 4 Types of Customers and How to Serve Them
• What Does Great Customer Service Mean To You?

Ian's Blog

• ABC #7: Should You Build Your Own Business Systems?
• Face to Face
• How to Get Hired at a Startup
• ABC #8: Inside HelpSpot Vault
• Ep 10: Matt Stauffer TextExpander Throwdown
• Episode 11: New HelpSpot Pricing
• Nexus And Your Software Business
• ABC #9: Rogue One
• SaaS That App
• A Challenge: Sell Features, Not Benefits

Release Notes

• Version 4.5.11
• Version 4.0.10
• Version 4.0.11
• Version 4.0.12
• Version 4.0.14
• Version 4.0.15
• Version 4.0.16
• Version 4.0.17
• Version 4.0.18
• Version 4.0.19
• Version 4.0.20
• Version 4.0.21
• Version 4.0.22
• Version 4.0.23
• Version 4.0.24
• Version 4.0.25
• Version 4.0.26
• Version 4.0.27
• Version 4.0.28
• Version 4.0.29
• Version 4.0.30
• Version 4.0.0 - 4.0.9
• Version 4.5.0
• Version 4.5.1
• Version 4.5.10
• Version 4.5.2
• Version 4.5.3
• Version 4.5.4
• Version 4.5.5
• Version 4.5.6
• Version 4.5.7
• Version 4.5.8
• Version 4.5.9
• Version 4.6.1 - Beta
• HelpSpot 4.6.10
• Version 4.6.2
• Version 4.6.3
• Version 4.6.4
• Version 4.6.5
• HelpSpot 4.6.6
• HelpSpot 4.6.8
• HelpSpot 4.6.9