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HelpSpot Blog

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• Believe It or Not: The Customer Service Industry Is Growing
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• 5 Phrases Every Customer Service Rep Should Know (and Use)
• Writing a Customer Service Resume: A How-To Guide
• Act It Out: Customer Service Training Ideas Inspired by Acting Class
• The Relationship Between Service & Upsell Opportunities
• Customer Support: Handling Sensitive Questions with Care
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• HelpSpot 4.5 Released.
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• Hold, Please: Managing Your Customer Service Wait Time
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• How To Measure Customer Service
• Providing Excellent Customer Support: How to Set Up Your Help Site
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• How We Use Live Lookup
• The Importance of a Customer Postmortem
• Improve Your Customer Support By Breaking Your Own Rules
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• Integrating HelpSpot with Microsoft Power BI Reporting Tools
• Introduction to Customizing Email Templates
• HelpSpot 4.5: Introduction to the Comparison Matrix
• Keyboard Shortcuts in HelpSpot
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• Limiting Team Permissions in HelpSpot
• Making a Long-term Commitment to Supporting Your Customer
• How To Manage A Customers’ Complaint About Pricing
• Managing Email Signatures
• Ep 10: Matt Stauffer TextExpander Throwdown
• Episode 11: New HelpSpot Pricing
• New HelpSpot Training Videos
• Nexus And Your Software Business
• Meaner Behind A Screen: Exploring Customer Behavior In-Person and Online
• What To Do When You are Out of the Office
• The Path to Delightenment: The 5 Fundamentals of Exceptional Customer Service
• Running a Business: Focusing On Your People
• The Preferred Methods of Customer Interaction: Survey Results
• Less is More: Prioritization and Business
• Providing Excellent Customer Support: Prioritizing Support Inquiries
• Don’t Wait For The Complaint: Proactive Customer Service
• Recruitment Advice: How to Hire and Manage Creative Talents
• Moving Your Business Forward With Less Waste
• Use Reporting Tags to Make Your Request Data Richer
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• New in HelpSpot 4.5: Request Pinning
• Providing Excellent Customer Support: Tips for Responding to Customer Emails
• ABC #9: Rogue One
• SaaS That App
• The Search for a "Live Person" in Customer Support
• A Challenge: Sell Features, Not Benefits
• 8 Tips for Delightful Social Media Customer Service
• Spam Filter Whitelists and Blacklists
• New Feature: Adding a Subject Line and CC Email Addresses to the Portal
• Changing Your Customer Support Procedures as Your Business Grows
• Survey Forms in HelpSpot
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• Technology: Interrupter & Opportunity
• The Exclamation Point
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• Adapting Your Approach to Different Customers
• Understanding "Tone" & Its Impact On Conversations
• Voice of the Customer: The Treasure Hidden in Customer Support Tickets
• Tricks For Smarter Follow-up With Your Customers
• Troubleshooting Is the New Way to Apply Your Creative Skills
• 4 Types of Customers and How to Serve Them
• How to Gain a Competitive Edge by Updating Your Customer Service Culture
• How to Effectively Use Thank You Pages to Convert Subscribers into Paying Customers
• Using Personal Experiences to Drive Your Product Roadmaps
• Using Webhooks
• What Does Great Customer Service Mean To You?
• The Big "S": Adapting to Stress in Customer Support
• Work Smarter Not Harder With Responses

The Delightenment Blog

Ian's Blog

Release Notes

• HelpSpot 4.8.10
• HelpSpot 4.8.11
• HelpSpot 4.8.6
• HelpSpot 4.8.8
• HelpSpot 4.8.9
• Version 4.5.11
• Version 4.0.10
• Version 4.0.11
• Version 4.0.12
• Version 4.0.14
• Version 4.0.15
• Version 4.0.16
• Version 4.0.17
• Version 4.0.18
• Version 4.0.19
• Version 4.0.20
• Version 4.0.21
• Version 4.0.22
• Version 4.0.23
• Version 4.0.24
• Version 4.0.25
• Version 4.0.26
• Version 4.0.27
• Version 4.0.28
• Version 4.0.29
• Version 4.0.30
• Version 4.0.0 - 4.0.9
• Version 4.5.0
• Version 4.5.1
• Version 4.5.10
• Version 4.5.2
• Version 4.5.3
• Version 4.5.4
• Version 4.5.5
• Version 4.5.6
• Version 4.5.7
• Version 4.5.8
• Version 4.5.9
• Version 4.6.1 - Beta
• HelpSpot 4.6.10
• Version 4.6.2
• Version 4.6.3
• Version 4.6.4
• Version 4.6.5
• HelpSpot 4.6.6
• HelpSpot 4.6.8
• HelpSpot 4.6.9
• HelpSpot 4.7.0
• HelpSpot 4.7.1
• HelpSpot 4.7.2
• HelpSpot 4.7.3
• HelpSpot 4.7.4
• HelpSpot 4.7.5
• HelpSpot 4.7.6
• HelpSpot 4.7.7
• HelpSpot 4.7.8
• HelpSpot 4.8.1
• HelpSpot 4.8.2
• HelpSpot 4.8.3
• HelpSpot 4.8.5