Help desk and information management for Software Developers and SAAS organizations.

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Source Grear
Ninja Trader

A Help Desk for Software and SAAS Companies

Supporting customers is key to making any software product successful. Without it, even the greatest product will flounder. HelpSpot provides the efficiency and integration points needed to make your software or SAAS support team shine.

Manage Email Better

Traditional email doesn't scale. Turn email exchanges into organized, data-rich conversations.

Powerful Request Management

Store unique data with Custom Fields. Filter, categorize, and organize.

Trend Reporting

Spot trends fast and easily compare any of your data using powerful reports.

Live Lookup. A Direct Connection.

View data from eCommerce systems, SaaS software and CRM's directly in HelpSpot.

Wire Up HelpSpot.

Connect to thousands of apps. Slack, GitHub, Cloudwatch, New Relic, Jira, Trello and more! We also have a great set of API's if you want to roll your own integration

Unlimited Everything.

Your support tool shouldn't limit you. Support unlimited customers and use as many custom fields, mailboxes, and self service portals as you need. All fully customizable.

HelpSpot has been a tremendous tool for our organization. We are a remote work organization, and coordinate both sales and customer support through HelpSpot. And thanks to the flexibility of the API, we have been able to integrate it into many of our other systems, including payroll, automatic feedback surveys and analytics.

Nathan Perkins
Founder at Arctic Reservations

HelpSpot is the software industry help desk you've been looking for.

We pride ourselves on providing simple pricing and absurd value to our customers. For over a decade HelpSpot has been the choice of software industry worldwide.

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