The Best Value in Customer Service Software

We're not interested in optimizing the supply and demand curve. We don't want to extract every last dollar from each of our customers. HelpSpot keeps growing because our customers continue to refer us. There's no slick salesmen here. Just an unwavering belief that by providing unrivaled value to each and every customer we'll continue to be the solution you use and recommend.

We even let you choose where to run HelpSpot.
HelpSpot The Competition
Simple Pricing Priced for your whole team. Easy to budget for 👍 Per user pricing. Impossible to budget for 💰☹ī¸
Tricky Price Tier Matrix Chart Unnecessary. Everything's Included 👍 Ph.D optional, but recommended 💸
Phone Support Included and unlimited 👍 Premium Tier 💸
Max Customers Supported Support unlimited customers 👍 Limited ☚ī¸
Email Mailboxes Included and unlimited 👍 Limited Add-On 💸
Tickets processed Included and unlimited 👍 Limited ☚ī¸
Self Service Portals Included and unlimited 👍 Limited Add-On 💸
Custom Fields Included and unlimited 👍 Premium Tier 💸
Reports Included and unlimited (real-time) 👍 Premium Tier (Batch processed) 💸
Business Hours Included 👍 Premium Tier 💸
Multi-Brand Support Included and unlimited 👍 Premium Tier 💸
Custom URL Support Included and unlimited 👍 Premium Tier 💸
Triggers, Rules, SLAs Included and unlimited 👍 Premium Tier 💸
Agent Permissions Included and unlimited 👍 Premium Tier 💸
API Calls Included and unlimited 👍 Limits ☚ī¸
Hosted and on-premise versions Included 👍 Not Available ☚ī¸
Portal Source Code For Branding Included 👍 Not Available ☚ī¸
HTML Email Template Code Included 👍 Not Available ☚ī¸
Agent UI Template Code
(with Javascript access)
Included 👍 Not Available ☚ī¸
Direct Database Access (SQL) Included 👍 Not Available ☚ī¸

  Everything You Need

HelpSpot has all the tools you need to run your customer service. Check out the feature list.

  Scalable

All this plus HelpSpot is enterprise ready. Need an example? We have customers with over 15,000,000 tickets and managing 500 brands in one installation.

X

What do you do?

Customer Service IT Help Desk Maintenance / Facilities Other