Our Promise:

Unrivaled Value

21 Day Free Trial, No Credit Card Required

The Best Value in Help Desk Software

We're not interested in optimizing the supply and demand curve. We don't want to extract every last dollar from each of our customers. HelpSpot keeps growing because our customers continue to refer us. There's no slick salesmen here. Just an unwavering belief that by providing unrivaled value to each and every customer we'll continue to be the solution you use and recommend.

We even let you choose where to run HelpSpot.
HelpSpot The Competition
Simple Pricing Priced for your whole team. Easy to budget for πŸ‘ Per user pricing. Impossible to budget for πŸ’°β˜ΉοΈ
Tricky Price Tier Matrix Chart Unnecessary. Everything's Included πŸ‘ Ph.D optional, but recommended πŸ’Έ
Phone Support Included and unlimited πŸ‘ Premium Tier πŸ’Έ
Max Customers Supported Support unlimited customers πŸ‘ Limited ☹️
Email Mailboxes Included and unlimited πŸ‘ Limited Add-On πŸ’Έ
Tickets processed Included and unlimited πŸ‘ Limited ☹️
Self Service Portals Included and unlimited πŸ‘ Limited Add-On πŸ’Έ
Custom Fields Included and unlimited πŸ‘ Premium Tier πŸ’Έ
Reports Included and unlimited (real-time) πŸ‘ Premium Tier (Batch processed) πŸ’Έ
Business Hours Included πŸ‘ Premium Tier πŸ’Έ
Multi-Brand Support Included and unlimited πŸ‘ Premium Tier πŸ’Έ
Custom URL Support Included and unlimited πŸ‘ Premium Tier πŸ’Έ
Triggers, Rules, SLAs Included and unlimited πŸ‘ Premium Tier πŸ’Έ
Agent Permissions Included and unlimited πŸ‘ Premium Tier πŸ’Έ
API Calls Included and unlimited πŸ‘ Limits ☹️
Hosted and on-premise versions Included πŸ‘ Not Available ☹️
Portal Source Code For Branding Included πŸ‘ Not Available ☹️
HTML Email Template Code Included πŸ‘ Not Available ☹️
Agent UI Template Code
(with Javascript access)
Included πŸ‘ Not Available ☹️
Direct Database Access (SQL) Included πŸ‘ Not Available ☹️

  Everything You Need

HelpSpot has all the tools you need to run your help desk. Check out the feature list.

  Scalable

All this plus HelpSpot is enterprise ready. Need an example? We have customers with over 15,000,000 tickets and managing 500 brands in one installation.