The Best Value in Help Desk Software
We're not interested in optimizing the supply and demand curve. We don't want to extract every last dollar from each of our customers. HelpSpot keeps growing because our customers continue to refer us. There's no slick salesmen here. Just an unwavering belief that by providing unrivaled value to each and every customer we'll continue to be the solution you use and recommend.
| HelpSpot | The Competition | |
|---|---|---|
| Simple Pricing | Priced for your whole team. Easy to budget for 👍 | Per user pricing. Impossible to budget for 💰☹️ |
| Tricky Price Tier Matrix Chart | Unnecessary. Everything's Included 👍 | Ph.D optional, but recommended 💸 |
| Phone Support | Included and unlimited 👍 | Premium Tier 💸 |
| Max Customers Supported | Support unlimited customers 👍 | Limited ☹️ |
| Email Mailboxes | Included and unlimited 👍 | Limited Add-On 💸 |
| Tickets processed | Included and unlimited 👍 | Limited ☹️ |
| Self Service Portals | Included and unlimited 👍 | Limited Add-On 💸 |
| Custom Fields | Included and unlimited 👍 | Premium Tier 💸 |
| Reports | Included and unlimited (real-time) 👍 | Premium Tier (Batch processed) 💸 |
| Business Hours | Included 👍 | Premium Tier 💸 |
| Multi-Brand Support | Included and unlimited 👍 | Premium Tier 💸 |
| Custom URL Support | Included and unlimited 👍 | Premium Tier 💸 |
| Triggers, Rules, SLAs | Included and unlimited 👍 | Premium Tier 💸 |
| Agent Permissions | Included and unlimited 👍 | Premium Tier 💸 |
| API Calls | Included and unlimited 👍 | Limits ☹️ |
| Hosted and on-premise versions | Included 👍 | Not Available ☹️ |
| Portal Source Code For Branding | Included 👍 | Not Available ☹️ |
| HTML Email Template Code | Included 👍 | Not Available ☹️ |
| Agent UI Template Code (with Javascript access) |
Included 👍 | Not Available ☹️ |
| Direct Database Access (SQL) | Included 👍 | Not Available ☹️ |
Everything You Need
HelpSpot has all the tools you need to run your help desk. Check out the feature list.
Scalable
All this plus HelpSpot is enterprise ready. Need an example? We have customers with over 15,000,000 tickets and managing 500 brands in one installation.