Book a Demo
Start a Trial

HelpSpot Blog

Version 4.0.16
Enhancements and other fixes.
Version 4.0.15
Enhancements and bug fixes.
Version 4.0.14
Bug fixes and a security patch.
Version 4.0.12
Bug fixes
Version 4.0.11
Small bug fix release
Version 4.0.10
Bug fixes and improvements
Using Webhooks
A bit of a geeky new feature in HelpSpot version 4 is webhooks. Webhooks are a great way to help connect your HelpSpot installation to other systems.
How to Get Hired at a Startup
A practical guide on what to do and not do in your cover letter and resume.
Survey Forms in HelpSpot
Let's look at how we can send survey's to requests after they're closed
Version 4.0.0 – 4.0.9
Major release to HelpSpot 4.
How We Use Live Lookup
Equipping your agents with all the information they need to answer support is important. This not only includes seeing customers past requests, but also being able to view items like their co-workers, purchase history, and even the company they work for.
7 Things You Didn’t Know HelpSpot Can Do
Let's take a look at some of the more overlooked but incredibly useful features.
Work Smarter Not Harder With Responses
I've found that most customers think of the "Response" feature to be standard "canned email replies". In reality, they do much more than that and can assist you in a speedy and efficient workflow.
Managing Email Signatures
HelpSpot offers a number of ways to manage your email signatures. Depending on the needs of your organization, these may be used individually or in combination.
Custom Where SQL Conditions
A word of warning up front. Custom where conditions are an advanced feature and potentially dangerous to your installation if not used properly. So let's learn how to use them!
The New Search Engine
Have you ever searched for a request, but just couldn't find it? You knew the words used in the request, but no matter what variation you tried, your search came up dry! We certainly did, and so we set out to improve search in HelpSpot.
HelpSpot Automation Explained
Over the last decade of developing HelpSpot, we've added a number of ways to automate the system. Automation lets you work faster, get the right tickets to the right people at the right time, and can remove some of the manual aspects of working customer support.
The Exclamation Point
Most of the customer support we do these days takes place through email. While email has many amazing traits, properly conveying meanings and emotions is certainly not one of them.
A Guide to Support Ticket Categorization
Categories are the basic building blocks used to organize your help desk. Choosing the wrong categorization strategy will have repercussions throughout your help desk, from inefficiencies in assigning requests to inability to accurately report on the types of requests you’re receiving.
Everyone Makes Mistakes
Take a deep breath and repeat after me. “Everyone makes mistakes. My customers will make mistakes. I will make mistakes. And that's okay.” Doesn't it feel better to just say that?