Insights & Updates

The HelpSpot Blog

HelpSpot 5.8.6

HelpSpot 5.8.6 release notes.

Sep 17, 2026 Read more

HelpSpot 5.8.5

HelpSpot 5.8.5 adds a Last Public Staff Update filter column and request ID filtering for audit logs.

Sep 15, 2026 Read more

HelpSpot 5.8.4

HelpSpot 5.8.4 adds Spam and Trash actions in ticket preview, private notes in CSV exports, and custom-field dependency warnings.

Sep 2, 2026 Read more

HelpSpot 5.8.3

HelpSpot 5.8.3 refines System Health alerts and improves outbound email reliability and searches with hyphenated terms.

Jul 16, 2026 Read more

HelpSpot 5.8.2

HelpSpot 5.8.2 adds System Health monitoring and alerts, attachment previews, and full request-history notes through MCP.

Jul 15, 2026 Read more

HelpSpot 5.8.1

HelpSpot 5.8.1 introduces Important: SQL Server 2016 Now Required.

Jul 14, 2026 Read more

HelpSpot 5.8.0

HelpSpot 5.8.0 introduces Featured: MCP Server and Other New Features.

Jun 20, 2026 Read more

HelpSpot 5.7.3

HelpSpot 5.7.3 introduces Changes and Security.

Jun 2, 2026 Read more

HelpSpot 5.7.2

HelpSpot 5.7.2 introduces Changes and Security.

Jun 2, 2026 Read more

HelpSpot 5.7.1

HelpSpot 5.7.1 introduces Compatibility and Security.

May 11, 2026 Read more

HelpSpot 5.7.0

HelpSpot 5.7.0 introduces Native Customer Satisfaction Surveys and API Changes.

May 11, 2026 Read more

HelpSpot 5.6.22

HelpSpot 5.6.22 introduces Improvements and Dependencies and Bug Fixes.

Apr 16, 2026 Read more

HelpSpot 5.6.21

HelpSpot 5.6.21 introduces Improvements.

Apr 16, 2026 Read more

HelpSpot 5.6.20

HelpSpot 5.6.20 introduces Security and New Features.

Apr 16, 2026 Read more

HelpSpot 5.6.19

HelpSpot 5.6.19 release notes.

Apr 16, 2026 Read more

HelpSpot 5.6.18

HelpSpot 5.6.18 release notes.

Apr 16, 2026 Read more

HelpSpot 5.6.17

HelpSpot 5.6.17 introduces New AI Response Composer, New AI Knowledge Base Article Generator, New AI Request History Summaries and Support for Microsoft Advanced (Self-Managed) Mailboxes.

Apr 16, 2026 Read more

HelpSpot 5.6.16

Bug fixes and dependency updates.

Feb 3, 2026 Read more

HelpSpot 5.6.15

HelpSpot 5.6.15 brings major improvements to request search with faster performance and better indexing, a new suggest mode for AI Auto Categorization to try before you commit, and a dashboard for tracking rejected emails.

Jan 28, 2026 Read more

HelpSpot 5.6.14

Bug fixes for automated request handling, scheduled reports, email reliability, and attachment processing improvements.

Jan 21, 2026 Read more

HelpSpot 5.6.13

Security improvements including increased minimum password length and reduced password reset token expiration.

Dec 8, 2025 Read more

HelpSpot 5.6.12

System Announcements feature, granular staff email notifications, enhanced audit logging, and multiple bug fixes.

Dec 3, 2025 Read more

HelpSpot 5.6.11

Customer wait time tracking, workday scheduling for recurring requests, enhanced SAML authentication, and various improvements

Oct 1, 2025 Read more

HelpSpot 5.6.10

Email Subject Triggers, TinyMCE Translations, Reports API, and Multiple Bug Fixes

Sep 24, 2025 Read more

HelpSpot 5.6.9

Enhanced SMTP Configuration, Graph API Improvements, and Multiple Bug Fixes

Aug 18, 2025 Read more

HelpSpot 5.6.8

Fixes for Email Attachments and License Installation

Jun 18, 2025 Read more

HelpSpot 5.6.7

Smarter Email Handling, Better Summaries, and More Fixes

Jun 16, 2025 Read more

HelpSpot 5.6.6

This release addresses several bugs

May 19, 2025 Read more

HelpSpot 5.6.5

This release addresses bugs and dependency updates

May 8, 2025 Read more

HelpSpot 5.6.4

This release fixes a couple of bugs introduced in 5.6.2.

May 6, 2025 Read more

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