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The #1 Best Way to Manage a Shared Inbox in 2023
Managing customer emails in one shared mailbox can lead to a whole array of problems for teams. Our post reviews the best ways to manage a shared inbox.
Best Accounting Help Desk Software | HelpSpot
Accounting teams do not need an elaborate help desk with chatbots and social media tools. We review the best accounting help desks to manage email requests.
10 Best eCommerce Help Desk Software | HelpSpot
When shopping eCommerce help desk software, consider the features you need and your team size. We review the 10 best help desks for eCommerce teams.
#1 Customer Service Tracker in 2023 | HelpSpot
A customer service tracker gives you hard data to report on support processes and monitor customer issues (and how agents resolve them). Read more.
HelpSpot 5.2.2
#1 Spiceworks On-Premise Alternative: HelpSpot Self-Hosted
The Spiceworks on-premise helpdesk is no longer offered or supported. So, we put together a list of four Spiceworks alternatives to consider.
Help Desk Reporting: Key Support Metrics and How to Use Them
Help desk reporting gives you useful insights into customer issues and agent performance. We talk about the most valuable reports and how to use them.
The Best Help Desk Software for Linux | HelpSpot
When shopping for help desk software for Linux, look for something that is on-premise, customizable, and fully supported. We review the best options.
Kayako Alternatives: 5 Best Help Desks for Customer Support
Kayako is a good help desk for teams that need omnichannel ticket management, but it can be too robust for some. We review the best Kayako alternatives.
Best Help Desk Software for Healthcare | HelpSpot
Most help desk software is designed for IT or customer service teams. Our post reviews the best help desk software for healthcare companies.
HelpSpot 5.1.11
HelpSpot’s Help Desk Software for Windows (How to Get Set Up)
Looking for a help desk you can download and run on your Windows system? We talk about our self-hosted help desk software for Windows and how to set up.
HelpSpot 5.1.9
Zoho Desk Alternatives | Top 8 Help Desks for Customer Service
Zoho Desk is a popular help desk solution for large customer service teams, but it can be too much for some. Our post reviews the best Zoho Desk alternatives.
HelpSpot 5.1.8
HR Ticketing System: Manage HR Requests with HelpSpot
Help desk software lets HR teams organize new emails and collaborate on requests. See how to improve your workflow with an HR ticketing system from HelpSpot.
8 Best Hiver Alternatives for Customer Support Teams
Hiver is an integrated help desk that lets you organize and manage your Gmail inbox, but it is not a full help desk software. We review the best Hiver alternatives.
HappyFox Alternatives & Competitors: Find the Best Help Desk
HappyFox offers a number of help desk tools, but their packages are expensive. Our post reviews the top HappyFox alternatives and competitors.
Best Help Desk Software for Schools & Universities | HelpSpot
Help desk software is useful for schools and universities because it lets them efficiently manage emails. Our post covers the best help desk software for schools.
Multi-Brand Help Desk: Manage All of Your Brands with HelpSpot
Multi-brand help desk software lets you manage support for all of your brands in one platform & makes for a better customer experience. See if it's right for you.
What to Look for in a GDPR Help Desk | HelpSpot
Shopping GDPR help desk software? Our post reviews the features you should look for in a GDPR help desk tool and walks through our help desk platform.
LiveAgent Alternatives: 6 Best Help Desks for Customer Support
LiveAgent is a popular help desk for customer service teams, but it can be too complex and expensive for some. Our post covers the best LiveAgent alternatives.
HelpSpot 5.0.95
10 Best Service Desk Software in 2023 (Based on Reviews)
Understand what to look for and how to choose the right service desk software for your IT team.
Help Scout Alternatives: 6 Best Help Desks for Support Teams
Help Scout is a popular help desk software for big brands, but it is not a good fit for everybody. Our post covers six of the best Help Scout alternatives.
10 Best Help Desk Software for Customer Support Teams
Is your customer support team ready to upgrade from a simple shared inbox tool? Our post reviews the 10 best help desk software so you can find the right fit.
Freshdesk Alternatives: 9 Help Desk Software for Support Teams
Freshdesk is a popular customer service help desk software, but it can be too robust for many teams. Our post talks about the nine best Freshdesk alternatives.
Helpspot 5.0.94
Security Update, Mailbox Enhancement, Quick Search Improvements and Bug Fixes
8 Best Help Desk Software for Small Businesses | HelpSpot
Ready to move from a shared inbox to help desk software? Our post reviews the 8 best help desk software for small businesses so you can find the right one for you.
Helpspot 5.0.93
Security Update, Mailbox Enhancement, Quick Search Improvements and Bug Fixes