Insights & Updates
This release fixes a bug introduced in 5.6.2.
This release includes a vastly improved HelpSpot AI and introduces our AI triage functionality, which autocategorizes requests, detects out of office replies, and generates request summaries.
This release brings a new logo, attachment-limit logging, admin update alerts, session logout on password changes, improved AI auto-categorization, and fixes for duplicate report folders, default-filter deletion, inline-font issues, and the sPortalName tag.
This release unveils a new logo, adds attachment-limit logging and update alerts, lets you log out other sessions on password change, and fixes report-folder duplication, default-filter deletion, inline-font names, and the sPortalName tag.
Fixes include correcting the audit log’s user dropdown, preventing duplicate images on multi-image pasted requests, and resolving conflicting success and error messages when deleting requests via the command line.
Adds customizable CLI maintenance-mode messages, PHP 8.2–8.4 support, an optional IMAP library without the PHP extension, and resolves various audit log, ordering, header, API token, reporting, round-robin, SAML redirect, and dependency issues.
Adds Spanish language support, a faster Windows self-extracting .exe installer, and fixes several email handling and display bugs..
Fixes session timeouts, blank pages, permission issues, installation problems, and restores the missing IIS web.config file.
This release addresses several bug fixes, including API errors, validation improvements, and better error messaging for attachments.
This release addresses several bug fixes, including issues with the customer tools page, staff category assignments, and Microsoft mailboxes handling large attachments.
This release includes bug fixes and enhancements, addressing issues with saved reports, Microsoft mailboxes, and quoting request history items containing images.
This release includes new features, bug fixes, and updates to frameworks and dependencies.
This release addresses bug fixes related to date fields and legacy bookmarks.
In this guide, we review five affordable Jitbit help desk alternatives, including self-hosted solutions.
We cover seven shared mailbox management best practices to help you deal with disorganization and missed requests.
Our guide discusses the benefits of using web-based help desk software to manage support requests. We also compare 3 top-rated online help desk solutions.
Need help desk software to manage your IT operations? Our guide reviews the best ticketing systems for IT support — including our solution, HelpSpot.
To help you find the best solution for your business, our guide compares features, pricing, and reviews of top online service desk software for IT teams.
When comparing popular customer support software, look at the available features and pricing options. Our guide reviews the best software solutions.
There are different types of help desk software, and choosing the best one depends on the features you need. We review the best customer service help desks.
Gorgias is a popular help desk option for eCommerce brands, but it can pose problems for some teams. We review the best Gorgias competitors to try instead.
Solarwinds is a robust IT service management (ITSM) software. Our post covers a variety of Solarwinds alternatives, including our help desk, HelpSpot.
Most free or affordable help desk software have very limited features and agent seats. Our guide reviews five of the best low-cost help desk software.
Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.
Page 2 of the HelpSpot blog. Help desk best practices, customer support tips, and insights on managing support workflows.
