HelpSpot 4.9.0

Written by Ian Landsman · 02.12.2021


  • Automation rules can now be configured to only run once per request.
  • Automation rules have a limit of 50 runs per request to prevent long term looping.
  • Request history notes now have a hard limit of 1500 items to prevent looping from making a request inaccessible.
  • Most used responses are now cached for faster request loading.
  • Most used responses are now limited to the last 3 months of usage to provide more relevant results.
  • Full text search in filters now has limits to improve performance.

Bug Fixes

  • Fixed bug with automation rules caching a custom field query.
Image of Ian Landsman
Ian Landsman
Ian founded HelpSpot in 2005 with the goal of making every interaction with your customers simple and efficient.
Case study logo or photo

We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Your customer service at scale
Amplify your support with HelpSpot: the streamlined
solution for scaling customer service effortlessly