You don't support your customers on your own, so why is most help desk software priced that way? Our group based pricing makes sure there's always room to add another person while keeping costs stable and affordable.
You can choose whether you want to host your HelpSpot locally or on our cloud servers... and the price stays the same.
Pricing should be simple. That’s why we don’t make you pay any extra for more features.
Our support teams are based in the U.S. so you can be sure to get a fast answer whenever you need it.
You don't support your customers on your own, so why is most help desk software priced that way? Our group based pricing makes sure there's always room to add another person while keeping costs stable and affordable.
| Maximum Agents i | Total Price Per Year i |
|---|---|
| Up to 3 Agents This free plan is download only with forum support |
Free |
| Up to 5 Agents | $599 / year |
| Up to 10 Agents | $999 / year |
| Up to 25 Agents | $1,999 / year |
| Up to 50 Agents | $3,999 / year |
| Up to 75 Agents | $6,999 / year |
| Up to 100 Agents | $9,999 / year |
| Up to 150 Agents | $12,999 / year |
| Up to 250 Agents | $15,999 / year |
| Up to 500 Agents | $19,999 / year |
| Up to 1000 Agents | $34,999 / year |
| Up to 2000 Agents | $59,999 / year |
| Custom Agreements | Contact Sales |
How many agents do you have?
=
$599
Per Year — Up to 5 Agents |
|
| Start a free trial | |
One simple plan
Store your data on the cloud or locally. Your choice, same price.
Filters and rules that make it easy to track and automate.
Connect with thousands of other apps with Zapier
We don’t leave you hanging. Reach out to us for anything, anytime.
Create advanced reports on anything with just a few clicks.
One central location to manage and organize all your customer support.
You only pay for agents. Support unlimited customers for free.
Show and report on custom data with unlimited custom fields.
Your agents won’t need to install any extra software. Simply log in and go.
Pay once and use HelpSpot for as many different brands as you like.
Provide unlimited documentation to your customers about your product.
Access HelpSpot from anywhere with an internet connection.
There’s no cap on how many mailboxes you can use with HelpSpot.
Web service API to query, create, and update tickets.
Our customers have trusted us with their support for over a decade.
Need something else? Contact us.
If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.
We're happy to offer a 15% discount to qualified not for profit organizations and academic institutions.
Or course! Start a 21 day free trial now. Download it to your server or trial on HelpSpot Cloud.
Please contact sales for quotes and pricing questions.
With HelpSpot Cloud, we host and setup your HelpSpot site in the cloud for you. This is often the best option for teams who want to get started quickly. With HelpSpot Server you host HelpSpot on your own hardware and you're able to customize your setup however you'd like. Control the database platform, backups, and direct database query access. Pricing is the same for both Cloud and Download usage.
HelpSpot pricing is calculated on a named user basis. Named Users are staff and managers needing log-on access to HelpSpot for ticket management, reporting, or system administration. Only active staff members count towards the license total. If a staff member is marked inactive their license slot can be reused. Customers do not need licenses and there are no limits on how many tickets you can track in the system.
No problem. Take a look at our HelpSpot Professional Services for more details.
We don't have a reseller program, however, we do have a affiliate program which will allow you to earn commissions by recommending HelpSpot.
The free help desk software plan is for HelpSpot Server (download) installations of up to 3 users only with forum based support. Named user logins may not be shared. The free plan is also limited to 3 mailboxes, 1 portal (the default portal), and includes a powered by helpspot link at the bottom of emails.
If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.