Priced for how you work

You don't support your customers on your own, so why is most help desk software priced that way? Our group based pricing makes sure there's always room to add another person while keeping costs stable and affordable.

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Hosted or On-Premise. One price.

You can choose whether you want to host your HelpSpot locally or on our cloud servers... and the price stays the same.

All features with no add-ons or limits

Pricing should be simple. That’s why we don’t make you pay any extra for more features.

U.S. based email and phone support

Our support teams are based in the U.S. so you can be sure to get a fast answer whenever you need it.

HelpSpot Pricing

You don't support your customers on your own, so why is most help desk software priced that way? Our group based pricing makes sure there's always room to add another person while keeping costs stable and affordable.

  • No Pushy Sales People
  • Fully functional 21 day trial
  • 90 day money back guarantee. Hassle-Free
  • Tiered pricing that makes it affordable to add everyone who does support, not just agents.
  • Unrivaled Value

Questions? Contact Sales

Maximum Agents i Total Price Per Year i
Up to 3 Agents
This free plan is download only with forum support
Free
Up to 5 Agents $599
Up to 10 Agents $999
Up to 25 Agents $1,999
Up to 50 Agents $3,999
Up to 75 Agents $6,999
Up to 100 Agents $9,999
Up to 150 Agents $12,999
Up to 250 Agents $15,999
Up to 500 Agents $19,999
Up to 1000 Agents $34,999
Up to 2000 Agents $59,999
Custom Agreements Contact Sales

How many agents do you have?

= $599

Per Year — Up to 5 Agents

Start a free trial

Everything is included

One simple plan

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HelpSpot Cloud or On-Premise

Store your data on the cloud or locally. Your choice, same price.

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Workflows with rules and triggers

Filters and rules that make it easy to track and automate.

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Zapier Integration

Connect with thousands of other apps with Zapier

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Email and phone support

We don’t leave you hanging. Reach out to us for anything, anytime.

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Effortless Reporting

Create advanced reports on anything with just a few clicks.

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Full Ticket Management

One central location to manage and organize all your customer support.

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Support unlimited customers

You only pay for agents. Support unlimited customers for free.

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Unlimited Custom Fields

Show and report on custom data with unlimited custom fields.

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Easy to use self service

Your agents won’t need to install any extra software. Simply log in and go.

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Support unlimited brands/portals

Pay once and use HelpSpot for as many different brands as you like.

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Unlimited Knowledge Bases

Provide unlimited documentation to your customers about your product.

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Fully web based help desk

Access HelpSpot from anywhere with an internet connection.

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Support unlimited mailboxes

There’s no cap on how many mailboxes you can use with HelpSpot.

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Full API for integrating

Web service API to query, create, and update tickets.

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Trusted since 2004

Our customers have trusted us with their support for over a decade.

Try HelpSpot free for 21 days (Cloud or Server)
"Our customers and partners quickly embraced HelpSpot, and its become their favorite way to interact with us." —Matthew Beckwell, AITech

Some of our frequently asked questions

Need something else? Contact us.

  • What is the HelpSpot guarantee?

    If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.

  • Academic and not for profit pricing

    We're happy to offer a 15% discount to qualified not for profit organizations and academic institutions.

  • Can I try HelpSpot for free?

    Or course! Start a 21 day free trial now. Download it to your server or trial on HelpSpot Cloud.

  • How do I get a custom quote?

    Please contact sales for quotes and pricing questions.

  • Cloud vs Server options?

    With HelpSpot Cloud, we host and setup your HelpSpot site in the cloud for you. This is often the best option for teams who want to get started quickly. With HelpSpot Server you host HelpSpot on your own hardware and you're able to customize your setup however you'd like. Control the database platform, backups, and direct database query access. Pricing is the same for both Cloud and Download usage.

  • Who is a User?

    HelpSpot pricing is calculated on a named user basis. Named Users are staff and managers needing log-on access to HelpSpot for ticket management, reporting, or system administration. Only active staff members count towards the license total. If a staff member is marked inactive their license slot can be reused. Customers do not need licenses and there are no limits on how many tickets you can track in the system.

  • Something Custom?

    No problem. Take a look at our HelpSpot Professional Services for more details.

  • Is there a reseller program?

    We don't have a reseller program, however, we do have a affiliate program which will allow you to earn commissions by recommending HelpSpot.

  • Free Plan?

    The free customer service software plan is for HelpSpot Server (download) installations of up to 3 users only with forum based support. Named user logins may not be shared. The free plan is also limited to 3 mailboxes, 1 portal (the default portal), and includes a powered by helpspot link at the bottom of emails.

guarantee

The HelpSpot Guarantee

If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.

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What do you do?

Customer Service IT Help Desk Maintenance / Facilities Other