Pricing

Affordably scale your customer service

Maximum Agents
3 Agents
Professional:
$699
Enterprise:
-
5 Agents
Professional:
$999
Enterprise:
-
7 Agents
Professional:
$1,399
Enterprise:
-
10 Agents
Professional:
$1,699
Enterprise:
$2,999
15 Agents
Professional:
$2,499
Enterprise:
$4,399
20 Agents
Professional:
$3,299
Enterprise:
$5,799
25 Agents
Professional:
$3,999
Enterprise:
$6,999
30 Agents
Professional:
$4,799
Enterprise:
$8,399
35 Agents
Professional:
5,599
Enterprise:
$9,799
40 Agents
Professional:
$6,399
Enterprise:
$11,199
45 Agents
Professional:
$7,199
Enterprise:
$12,599
50 Agents
Professional:
$7,999
Enterprise:
$13,999
60 Agents
Professional:
$8,699
Enterprise:
$15,299
70 Agents
Professional:
$9,999
Enterprise:
$17,499
80 Agents
Professional:
$11,299
Enterprise:
$19,799
90 Agents
Professional:
$12,499
Enterprise:
$21,899
100 Agents
Professional:
$13,799
Enterprise:
$24,199
150 Agents
Professional:
$17,999
Enterprise:
$31,499
250 Agents
Professional:
$29,999
Enterprise:
$52,499
1,000 Agents
Professional:
$59,999
Enterprise:
$104,999

What's included

  • Every feature for one price.

  • Hosted in the US, EU, or on-premise.

  • U.S. based email and phone support.

  • White Glove Onboarding

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Feature List

Everything you need, nothing you don't

Deployment Options
HelpSpot Cloud
Professional:
EU and US Datacenters
Enterprise:
EU and US Datacenters
On-Premise
Professional:
Linux or Windows
Enterprise:
Linux or Windows
Usage Limits
End Customers Supported
Professional:
Unlimited
Enterprise:
Unlimited
Total Tickets
Professional:
Unlimited
Enterprise:
Unlimited
Email
Email Mailboxes
Professional:
Unlimited
Enterprise:
Unlimited
Contact Form
Professional:
Enterprise:
Attachment File Size Limit
Professional:
Up to 100mb
Enterprise:
Up to 100mb
Email Archiving
Professional:
Enterprise:
Agent Entry
Professional:
Enterprise:
API
Professional:
Enterprise:
Call Center Integration
Vonage
Professional:
-
Enterprise:
Agent Workspace
Categorization
Professional:
Enterprise:
Custom Fields
Professional:
Unlimited
Enterprise:
Unlimited
Canned Responses
Professional:
Enterprise:
AI Expansion
Professional:
Enterprise:
Collision Detection
Professional:
Enterprise:
AI Translation
Professional:
Enterprise:
Ticket Management
Shared/Custom Inboxes
Professional:
Enterprise:
Filters
Professional:
Enterprise:
Batch Operations
Professional:
Enterprise:
Spam Filtering
Professional:
Enterprise:
Self Service Portal
Branded Portals
Professional:
Unlimited
Enterprise:
Unlimited
Knowledge Base
Professional:
Enterprise:
Search
Professional:
Enterprise:
Customer History
Professional:
Enterprise:
Optional Login Requirement
Professional:
Enterprise:
Fully Customizable
Professional:
Enterprise:
Knowledge Base
WYSIWYG Editing
Professional:
Enterprise:
SEO Friendly
Professional:
Enterprise:
Downloads/Attachments
Professional:
Enterprise:
Easy Navigation
Professional:
Enterprise:
Editing Permissions
Professional:
Enterprise:
Automation
Automation Rules/SLAs
Professional:
Enterprise:
Triggers
Professional:
Enterprise:
Actions
Professional:
Enterprise:
Auto Assignment
Professional:
Enterprise:
Recurring Tickets
Professional:
Enterprise:
Workforce and Data Management
Custom Permissions
Professional:
Enterprise:
Single Sign-On
Professional:
Enterprise:
Business Hours
Professional:
Enterprise:
Redaction
Professional:
Enterprise:
GDPR Support
Professional:
Enterprise:
Reporting
Prebuilt dashboard
Professional:
Enterprise:
Custom Real Time Reports
Professional:
Enterprise:
Report Export
Professional:
Enterprise:
Email Reports
Professional:
Enterprise:
SQL Database Access
Professional:
On-premise only
Enterprise:
On-premise or Cloud
Audit Logging
Professional:
-
Enterprise:
Support and Services
Digital Support
Professional:
Enterprise:
Phone Support
Professional:
Enterprise:
Free White Glove Onboarding
Professional:
Enterprise:
Professional Services
Professional:
Add-on
Enterprise:
Add-on
Cloud Sandbox
Professional:
-
Enterprise:
Dedicated Account Manager
Professional:
-
Enterprise:

Frequently asked questions

Have more questions? Ask our sales team.

Pricing for existing customers/older plans?
Existing customers should login to the store to see pricing for their plan or contact sales for a quote.
Who is an Agent?
HelpSpot pricing is calculated on a named user basis. Named Users (agents) are staff and managers needing log-on access to HelpSpot for ticket management, reporting, or system administration. Only active staff members count towards the license total. If a staff member is marked inactive their license slot can be reused. Customers do not need licenses and there are no limits on how many tickets you can track in the system.
Cloud vs Server options?
With HelpSpot Cloud, we host and setup your HelpSpot site in the cloud for you. This is often the best option for teams who want to get started quickly.
With HelpSpot On-Premise you host HelpSpot on your own hardware and you're able to customize your setup however you'd like. Control the database platform, backups, and direct database query access.
Pricing is the same for both Cloud and Download usage.
Is there academic or non-profit pricing?
We're happy to offer a 15% discount to qualified not for profit organizations and academic institutions.
Do you offer hosting in the European Union?
Yes, in addition to our default United States based hosting, you can also choose to have your installation hosted in the EU. There is no additional charge for this option.
How do I get a custom quote?
Please contact sales for quotes and pricing questions.
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We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Read the case study
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