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Pricing

Simple Annual Pricing
Our budget friendly plans are simple and easy to understand.
Free Professional Onboarding
We'll walk you through getting HelpSpot configured exactly as you need it.
Amazing Support
Our dedicated support team is always here for you over email, phone, or zoom.
US, EU, or On-Premise Hosting
Host HelpSpot yourself or let us host it for you in the United States or Europe.

Trusted by organizations like these

USC stadium
University of Alabama name on building
DOJ text on wall
Northrup Grumman logo on plane
Air Force logo
Beverly Hills sign
CDC sign
JB Hunt logo on truck
Mayo clinic logo
University of Michigan logo on stadium
Reuters logo
UConn logo on water tower
Geocaching offices
Cascade Aerospace hanger
TGE Gas and Electric
Corpus Christi
Peoples Bank
First Energy plant
Vonage logo
Grapevine Texas logo on water tower
United Way logo
Epson logo
San Mateo County
University of Arizona campus
Goodwill logo
Mitsubishi logo

Every Feature Included.
No Hidden Costs.

HelpSpot has all the essential features built in.

A trusted, established company

We've been a stable, well-run company for over 20 years.

Let's answer your questions

Existing customers should login to the store to see pricing for their plan or contact sales for a quote.
HelpSpot pricing is calculated on a named user basis. Named Users (agents) are staff and managers needing log-on access to HelpSpot for ticket management, reporting, or system administration. Only active staff members count towards the license total. If a staff member is marked inactive their license slot can be reused. Customers do not need licenses and there are no limits on how many tickets you can track in the system.

With HelpSpot Cloud, we host and setup your HelpSpot site in the cloud for you. This is often the best option for teams who want to get started quickly.

With HelpSpot On-Premise you host HelpSpot on your own hardware and you're able to customize your setup however you'd like. Control the database platform, backups, and direct database query access.

Pricing is the same for both Cloud and Download usage.

We're happy to offer a 15% discount to qualified not for profit organizations and academic institutions.
Yes, in addition to our default United States based hosting, you can also choose to have your installation hosted in the EU. There is no additional charge for this option.
Please contact sales for quotes and pricing questions.

Here’s what you can get done with HelpSpot in 21 days.

Today

Get up and running.

  • Free onboarding call
  • Connect your Microsoft or Google inbox
  • Start responding to tickets in minutes
Day 6

Get comfortable.

  • Optimize your ticket workflow
  • Create custom fields and automations
  • Integrate with your business systems
Day 21

Regret not switching years ago.

  • Instantly access real-time analytics
  • A 360° view of your customer support
  • Never miss a customer request again

“Does what email can't”

“Saved our customer service”

“Gets us out of jams”

“The right tool for the job”

“Made our lives easy”

“A great tool”

“It’s invaluable”

“It’s awfully good”

“A great product”

“Provides fantastic support”

“Huge time saver”

“Bang for the buck”

“It just makes sense”

“The best Helpdesk, I've used”

“Does what email can't”

“Saved our customer service”

“Gets us out of jams”

“The right tool for the job”

“Made our lives easy”

“A great tool”

“It’s invaluable”

“It’s awfully good”

“A great product”

“Provides fantastic support”

“Huge time saver”

“Bang for the buck”

“It just makes sense”

“The best Helpdesk, I've used”