Release Notes

HelpSpot 5.6.1 - Beta

This release brings a new logo, attachment-limit logging, admin update alerts, session logout on password changes, improved AI auto-categorization, and fixes for duplicate report folders, default-filter deletion, inline-font issues, and the sPortalName tag.

April 22, 2025

HelpSpot 5.5.11

This release unveils a new logo, adds attachment-limit logging and update alerts, lets you log out other sessions on password change, and fixes report-folder duplication, default-filter deletion, inline-font names, and the sPortalName tag.

April 22, 2025

HelpSpot 5.5.10

Fixes include correcting the audit log’s user dropdown, preventing duplicate images on multi-image pasted requests, and resolving conflicting success and error messages when deleting requests via the command line.

March 18, 2025

HelpSpot 5.5.9

Adds customizable CLI maintenance-mode messages, PHP 8.2–8.4 support, an optional IMAP library without the PHP extension, and resolves various audit log, ordering, header, API token, reporting, round-robin, SAML redirect, and dependency issues.

March 11, 2025

HelpSpot 5.5.8

Adds Spanish language support, a faster Windows self-extracting .exe installer, and fixes several email handling and display bugs..

February 24, 2025

HelpSpot 5.5.7

Fixes session timeouts, blank pages, permission issues, installation problems, and restores the missing IIS web.config file.

February 11, 2025

HelpSpot v5.5.6

This release addresses several bug fixes, including API errors, validation improvements, and better error messaging for attachments.

February 5, 2025

HelpSpot v5.5.5

This release addresses several bug fixes, including issues with the customer tools page, staff category assignments, and Microsoft mailboxes handling large attachments.

January 30, 2025

HelpSpot 5.5.4

This release includes bug fixes and enhancements, addressing issues with saved reports, Microsoft mailboxes, and quoting request history items containing images.

January 27, 2025

HelpSpot 5.5.0

This release includes new features, bug fixes, and updates to frameworks and dependencies.

January 23, 2025

HelpSpot 5.5.1

This release addresses bug fixes related to date fields and legacy bookmarks.

January 22, 2025

HelpSpot 5.4.15

November 13, 2024

HelpSpot 5.4.14

September 13, 2024

HelpSpot 5.4.13

September 11, 2024

HelpSpot 5.4.12

July 19, 2024

HelpSpot 5.4.11

July 15, 2024

HelpSpot 5.4.10

June 5, 2024

HelpSpot 5.4.9

May 29, 2024

HelpSpot 5.4.8

May 13, 2024

HelpSpot 5.4.7

March 19, 2024

HelpSpot 5.4.6

February 6, 2024

HelpSpot 5.4.5

December 27, 2023

HelpSpot 5.4.4

December 14, 2023

HelpSpot 5.4.2

October 26, 2023

HelpSpot 5.4.1

August 21, 2023

HelpSpot 5.4.0

May 23, 2023

HelpSpot 5.3.1

March 13, 2023

HelpSpot 5.3.0

March 1, 2023

HelpSpot 5.2.21

January 10, 2023

HelpSpot 5.2.19

December 6, 2022