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Frequently asked questions
Have more questions? Email our sales team.
- Who should use help desk software or email management software?
- HelpSpot is really for any organization or department that needs to organize and answer emails from their users/customers/staff. The most common use cases come from product support and IT departments, but HelpSpot is used in a far wider array of applications than that. Everything from HR depatments to maintenance groups benefit from implement HelpSpot to manage their constituent interactions.
- Cloud vs on-premise options?
- With HelpSpot Cloud, we host and setup your HelpSpot site in the cloud for you. This is often the best option for teams who want to get started quickly.
- With HelpSpot On-Premise you host HelpSpot on your own hardware and you're able to customize your setup however you'd like. Control the database platform, backups, and direct database query access.
- Pricing is the same for both Cloud and Download usage.
- How much does HelpSpot cost?
- HelpSpot starts at just $699 for 3 users and unlimited emails managed. We're consistently one of the most cost effective solutions available today. Learn more on the pricing page.
- Is there academic or non-profit pricing?
- We're happy to offer a 15% discount to qualified not for profit organizations and academic institutions.
- How do I get a custom quote?
- Please contact sales for quotes and pricing questions.
