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Frequently asked questions

Have more questions? Email our sales team.

Who should use help desk software or email management software?
HelpSpot is really for any organization or department that needs to organize and answer emails from their users/customers/staff. The most common use cases come from product support and IT departments, but HelpSpot is used in a far wider array of applications than that. Everything from HR depatments to maintenance groups benefit from implement HelpSpot to manage their constituent interactions.
Cloud vs on-premise options?
With HelpSpot Cloud, we host and setup your HelpSpot site in the cloud for you. This is often the best option for teams who want to get started quickly.
With HelpSpot On-Premise you host HelpSpot on your own hardware and you're able to customize your setup however you'd like. Control the database platform, backups, and direct database query access.
Pricing is the same for both Cloud and Download usage.
How much does HelpSpot cost?
HelpSpot starts at just $699 for 3 users and unlimited emails managed. We're consistently one of the most cost effective solutions available today. Learn more on the pricing page.
Is there academic or non-profit pricing?
We're happy to offer a 15% discount to qualified not for profit organizations and academic institutions.
How do I get a custom quote?
Please contact sales for quotes and pricing questions.
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We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Your customer service at scale
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