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HelpSpot Blog
HelpSpot 5.6.1 - Beta
This release brings a new logo, attachment-limit logging, admin update alerts, session logout on password changes, improved AI auto-categorization, and fixes for duplicate report folders, default-filter deletion, inline-font issues, and the sPortalName tag.
April 22, 2025
HelpSpot 5.5.11
This release unveils a new logo, adds attachment-limit logging and update alerts, lets you log out other sessions on password change, and fixes report-folder duplication, default-filter deletion, inline-font names, and the sPortalName tag.
April 22, 2025
HelpSpot 5.5.10
Fixes include correcting the audit log’s user dropdown, preventing duplicate images on multi-image pasted requests, and resolving conflicting success and error messages when deleting requests via the command line.
March 18, 2025
HelpSpot 5.5.9
Adds customizable CLI maintenance-mode messages, PHP 8.2–8.4 support, an optional IMAP library without the PHP extension, and resolves various audit log, ordering, header, API token, reporting, round-robin, SAML redirect, and dependency issues.
March 11, 2025
HelpSpot 5.5.8
Adds Spanish language support, a faster Windows self-extracting .exe installer, and fixes several email handling and display bugs..
February 24, 2025
HelpSpot 5.5.7
Fixes session timeouts, blank pages, permission issues, installation problems, and restores the missing IIS web.config file.
February 11, 2025
HelpSpot v5.5.6
This release addresses several bug fixes, including API errors, validation improvements, and better error messaging for attachments.
February 5, 2025
HelpSpot v5.5.5
This release addresses several bug fixes, including issues with the customer tools page, staff category assignments, and Microsoft mailboxes handling large attachments.
January 30, 2025
HelpSpot 5.5.4
This release includes bug fixes and enhancements, addressing issues with saved reports, Microsoft mailboxes, and quoting request history items containing images.
January 27, 2025
HelpSpot 5.5.0
This release includes new features, bug fixes, and updates to frameworks and dependencies.
January 23, 2025
HelpSpot 5.5.1
This release addresses bug fixes related to date fields and legacy bookmarks.
January 22, 2025
HelpSpot 5.4.15
November 13, 2024
HelpSpot 5.4.14
September 13, 2024
HelpSpot 5.4.13
September 11, 2024
Manage Multiple Brands Effortlessly with HelpSpot
August 15, 2024
HelpSpot 5.4.12
July 19, 2024
HelpSpot 5.4.11
July 15, 2024
HelpSpot Audit: 5 Ways To Optimize Your HelpSpot Install
June 26, 2024
How Finance Teams Can Use HelpSpot to Stay on Top of Their Work and Provide Better Support
June 21, 2024
HelpSpot 5.4.10
June 5, 2024
HelpSpot 5.4.9
May 29, 2024
HelpSpot Automation Webinar
May 14, 2024
HelpSpot 5.4.8
May 13, 2024
The Reality of AI in Customer Service: Balancing Risks and Opportunities
April 10, 2024
HelpSpot 5.4.7
March 19, 2024
Elevating Customer Service Management with HelpSpot: The Ultimate Guide
March 18, 2024
How HelpSpot’s Knowledge Base Radically Improves Customer Service
March 11, 2024
HelpSpot for Admins Webinar
February 15, 2024
HelpSpot 5.4.6
February 6, 2024
HR Digital Transformation With HelpSpot: Harness the Future of HR & Level Up Your Organization
January 10, 2024
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