Scrum, Kanban, and a host of less well-known agile processes have taken over (and improved) software development recently. Just which parts of Scrum and Kanban can be beneficial for a help desk team? Let’s look at nine agile practices that can help.Read the full article
Hit the restart button on your customer service. HelpSpot has everything you need to make your support team sing.
Interested in publishing on our blog? We're always looking for new expert voices..