HelpSpot 5.0.59

Written by Ian Landsman · 02.12.2021

If you are upgrading from version 4.x you need to make sure you have upgraded to version 4.9.5 before upgrading.

Potentially Breaking Changes Upgrading From Version 4

  • Read through the upgrade documentation found here before continuing as there are a number of major changes.
  • Forums have been removed. HelpSpot will provide an export option and we recommend moving forums to one of the many purpose-built forum platforms. Here at Userscape we use Discourse (
  • Tokens in templates and responses are now delimited by double “{“ characters. Existing responses and templates will be automatically converted. However, if you are using an external text macro tool, for example, you may need to make updates.
  • Admin Themes have been removed and have been replaced with custom admin JS and CSS settings.
  • Custom portal templates need to be updated

Bug Fixes

  • Fixed custom field tags such as {{ $custom3 }} not being populated properly when they are included in the portal auto reply template.
  • Updated install link to point to admin manual.
  • Fixed peek view request links to be relative for subfolder installations
  • Resolved bug where setting message as urgent/not urgent in workspace used incorrect timestamp
  • Notify on new unassigned requests notifications now follows the only assigned category permission if selected in a permission group.
  • Improved darkmode in the KB article picker.
  • Fixed bug that prevented installations from being manually taken out of maintenance mode.
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Ian Landsman
Ian founded HelpSpot in 2005 with the goal of making every interaction with your customers simple and efficient.
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