Helpspot 5.0.93

Written by Ian Landsman · 09.30.2021

This update addresses an important security issue. We recommend updating as soon as possible.

Enhancements

  • Added new connection options field to the mailbox setup field to allow administrators to pass in custom IMAP options. This allows for connecting to shared mailboxes.
  • Improved quick search performance and accuracy.

Bug Fixes

  • Improved reliability of forward:true email command.
  • Fixed Typo.
  • Fixed issue where email options drawer wouldn’t open.
  • Addressed issue where KB order changes would not be immediately reflected in the UI.
  • Improved login page loading performance for installations not on the public internet.
  • Fixed issue where “Do Not Send Email” mailbox default would not stick on update.
  • Fixed alert formatting issue on login page.
  • Addressed PDOException(code: 42000) error causes when forwarding or quoting request history items with attachments.
  • Fixed security issue.
Image of Ian Landsman
Ian Landsman
Ian founded HelpSpot in 2005 with the goal of making every interaction with your customers simple and efficient.
Case study logo or photo

We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Your customer service at scale
Amplify your support with HelpSpot: the streamlined
solution for scaling customer service effortlessly