Helpspot 5.0.93

Written by Ian Landsman · 09.30.2021

This update addresses an important security issue. We recommend updating as soon as possible.


  • Added new connection options field to the mailbox setup field to allow administrators to pass in custom IMAP options. This allows for connecting to shared mailboxes.
  • Improved quick search performance and accuracy.

Bug Fixes

  • Improved reliability of forward:true email command.
  • Fixed Typo.
  • Fixed issue where email options drawer wouldn’t open.
  • Addressed issue where KB order changes would not be immediately reflected in the UI.
  • Improved login page loading performance for installations not on the public internet.
  • Fixed issue where “Do Not Send Email” mailbox default would not stick on update.
  • Fixed alert formatting issue on login page.
  • Addressed PDOException(code: 42000) error causes when forwarding or quoting request history items with attachments.
  • Fixed security issue.
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Ian Landsman
Ian founded HelpSpot in 2005 with the goal of making every interaction with your customers simple and efficient.
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