HelpSpot 5.2.11

Written by Ian Landsman, published on 06.21.2022

Efficient & Effective Help Desk Software

Never lose track of a customer email again. Everything you need to provide the best customer service for one low price.

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Enhancements

  • Added support for OAuth2 authentication support for sending and receiving email from Google hosted mailboxes. Configuration steps are outlined here.
  • Added X-Frame-Options headers, X-Content-Type-Options headers and CSP headers. Configurable using .env settings.
  • You must now verify your previous password before changing a staff password.
  • Password complexity rules are now enforced
  • Attachments on HelpSpot cloud are now checked for known malware and viruses.

Fixes

  • Fixed issue with 2fa routes not being updated correctly.
  • Fixed issue where an old version of js files could be cached for the WYSIWYG editor.
  • Fixed missing header error for Office365 email integration.
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We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Efficient & Effective
Support Email Solution
Organize your emails, provide self service,
and improve your customers experience.