HelpSpot 5.6.7
Matt Stenson
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2 min read
New Features
- Added feature that extracts embedded images from emails to prevent large email bodies from exceeding the 70,000 character email limit.
- Improved the labeling of mailboxes in the "Default Send From" field on the email integration admin page.
- Added sTitle (subject line) as a field to the request.create method of the public web API.
- Added an Initial Request column that can be added next to the Request Summary column in filters. The Initial Request column will always show the initial request text even if a summary was generated for the request. The Request Summary column will use either the request summary, if available, or the initial request subject line and text.
- When converting a request history item to a new request, the email headers of that request update are now used to fill in the customer name and email address on the new request.
- The installer now accepts a pasted in license key instead of just a license file.
- The initial request placeholder tag now handled images embedded in the email.
- Added a summary language setting for AI summaries allowing either auto detection of the language based on the message content or a manually selected language.
Bug Fixes
- Fixed issue with the AI settings page not loading on installations that do not have internet access.
- Updated documentation URLs
- Fixed bug where the max search results setting could be set to a blank value, causing errors in request searches.
- Fixed bug when editing a predefined list custom field that contained special characters in the list values.
- Fixed display issue with reporting tags in category settings.
- Fixed issue with loading the backup templates from portals.
- Fixed bug where staff updates in certain cases showed a "from portal" message.
- Fixed issue where staff replies to notifications would not pass through attachments to the customer update.
