Version 4.0.17

Written by Ian Landsman · 02.12.2021
Efficient & Effective Help Desk Software

Never lose track of a customer email again. Everything you need to provide the best customer service for one low price.

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Enhancements

  • Add ability for email templates to include “tel:” and “sms:” links.
  • Added “Next 7/14/30/90/365 Days” to date conditions in filters and rules
  • Options to connect to MySQL via SSL
  • Security Improvements

Fixes:

  • The closing date wasn’t being set when creating a brand new request and closing it.
  • In the portal, inline image attachments pointed to the wrong location.
  • Fixed tabindex on the request screen for drill down extra fields.
  • Improved the performance of the filter management admin screen
  • First Response Speed (biz hours) in filters had incorrect time.
  • Validation check to prevent using the same email for mailboxes and staff.
  • Fixed opening image attachments in a modal window on closed requests.
  • Updated HelpSpot Windows installer to fix issue where customers on alternate drives (not the C:\) had issues updating.
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Ian Landsman
Ian founded HelpSpot in 2005 with the goal of making every interaction with your customers simple and efficient.
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We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Efficient & Effective
Support Email Solution
Organize your emails, provide self service,
and improve your customers experience.