Some customers have run into an error when installing this update that indicates there is a duplicate column named fPinned on the HS_Request_History table. This error can be fixed manually by following these directions: Fixing fPinned Upgrade Error
On create Triggers setup to run out of or inside business hours could cause requests to not be properly created on import.
Added longer timeouts for reports for large Matrix datasets.
Prevent a fallback to “LIKE” search queries on large HelpSpot databases when Sphinx is not installed or working correctly.